We are facing an issue with attachments in iTop. A user added an image in the private log of a ticket, but when trying to view it we only get a broken image icon in the UI.
When opening the image URL directly, iTop displays the following error:
Invalid id (734) for class 'InlineImage' - the object does not exist or you are not allowed to view it
Screenshots attached:
The log entry with the missing image (broken icon).
The error message when trying to access the file directly.
Our question is:
Is there any way to check what happened with this file (e.g. if it was deleted from the database or filesystem)?
Does iTop keep any audit log or record of which user deleted an InlineImage or attachment?
Where should we look in the database or logs to trace this event?
We would appreciate guidance to understand whether this is a permission problem, a missing record, or a deleted object, and how we can trace the responsible action.
Hello,
We are facing an issue with attachments in iTop. A user added an image in the private log of a ticket, but when trying to view it we only get a broken image icon in the UI.
https://XXXXXX/itop/pages/ajax.document.php?operation=download_inlineimage&id=734&s=677861
When opening the image URL directly, iTop displays the following error:
Invalid id (734) for class 'InlineImage' - the object does not exist or you are not allowed to view it
Screenshots attached:
The log entry with the missing image (broken icon).
The error message when trying to access the file directly.
Our question is:
Is there any way to check what happened with this file (e.g. if it was deleted from the database or filesystem)?
Does iTop keep any audit log or record of which user deleted an InlineImage or attachment?
Where should we look in the database or logs to trace this event?
We would appreciate guidance to understand whether this is a permission problem, a missing record, or a deleted object, and how we can trace the responsible action.
Thank you in advance for your assistance.