Change Origin

[John Delgro]

Hi everyone,

Is it possible to change the origin categories (mail, monitoring, phone and portal) or are these hard coded?

Best regards,
Johnathan

[dlp]

Hi,
It is defined in the UserRequest Datamodel, you can add a new extension, and do something like this with the datamodel to add new one:

<?xml version="1.0" encoding="UTF-8"?>
<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0">
    <classes>
        <class id="UserRequest" _delta="merge">
            <fields>
                <field id="origin" xsi:type="AttributeEnum" _delta="merge">
                    <values _delta="merge">
                        <value id="[CUSTOM]" _delta="define">[CUSTOM]</value>
                    </values>
                </field>
            </fields>
        </class>
    </classes>
</itop_design>

[Francisco Vega]

hello dlp
At the time of editing the datamodel ._. xml and copying this code gives me the following error.!
so create "creating a module", can it be by dependency?

[John Delgro]

Thanks for the information dlp!
The code that you have posted is what I was looking for, but I can't seem to implement it.

I created a new file inside datamodels\2.x\itop-request-mgmt-itil\ and called it datamodel.itop-add-request-origin.xml.

In the new xml file I added the following

<?xml version="1.0" encoding="UTF-8"?>
<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0">
    <classes>
        <class id="UserRequest" _delta="merge">
            <fields>
                <field id="origin" xsi:type="AttributeEnum" _delta="merge">
                    <values _delta="merge">
                        <value id="Manual" _delta="define">Manual</value>
                    </values>
                </field>
            </fields>
        </class>
    </classes>
</itop_design>

After that I restarted Apache and tried it out without succes.

Am I doing something wrong?

[dlp]

In fact, it doas not work like that.
You need to creat a new extension : https://wiki.openitop.org/doku.php?id=2_1_0:customization:start

And then, you need to install it by using the setup.

[Francisco Vega]

Could you help me a little more please? where I place my datamodel.my-module.xml so that it starts. I have toolkit in my itop
tks

[John Delgro]

That makes sense. Thanks for helping me out.

[Anilton F. de M. Junior]

John Delgro,

To make any customization, you need to execute the toolkit

[Francisco Vega]

[Francisco Vega]

Could you help me a little more please? where I place my datamodel.my-module.xml so that it starts. I have toolkit in my itop

[Pierre Goiffon]

Hello,
There are some tutorials in the official documentation you should follow, this will give you all the informations you'll need to create your own modules :
https://www.itophub.io/wiki/page?id=2_4_0%3Acustomization%3Astart#by_writing_your_own_extension

[Peter B.]

check here https://sourceforge.net/p/itop/discussion/1113906/thread/f09c4483/

[Shorty1]

I need to continue on this post. We would like to add a field as well but the error message

Error loading module "new-origin": /itop_design/classes/class[UserRequest] at line 6: could not be found 

still occur.

This is how my custom extension xml looks like:

<?xml version="1.0" encoding="UTF-8"?>
<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.6">
  <constants>
  </constants>
    <classes>
        <class id="UserRequest" _delta="merge">
            <fields>
                <field id="origin" xsi:type="AttributeEnum" _delta="merge">
                    <values _delta="merge">
                        <value id="walk-in" _delta="define">walk-in</value>
                    </values>
                </field>
            </fields>
        </class>
    </classes>
  <menus>
  </menus>
  <user_rights>
    <groups>
    </groups>
    <profiles>
    </profiles>
  </user_rights>
</itop_design>

Did I miss something?

Cheers Shorty

[Vincent @ Combodo]

This look like a dependency problem, does your "new-origin" module depends on
itop-request-mgmt-itil or itop-request-mgmt

Instead of delta="merge" you should use "must_exist" in your case

[Shorty1]

doesn't work. But I will created a new post for this problem