Unable to assign change or problem to a team.

[John Kemp]

My department are looking using iTop for config and change management. I have installed it with no issues and created my organisations, various config items as well as users, contacts and teams.
My problem comes when I try to assign a problem for change to a team. I can select a supervisor team and a manager team, but the drop-down for 'Team' doesn't list any of the teams that I have created.
I am running iTop version 2_0_2 on Linux Fedora-Core 14 and MySQL 5.5.23.
Has anybody else experienced this issue?

Thank you in advance for any help offered.

[Pablo Sánchez]

You should be something like that:

• Enterprise 1:

  • Name: Enterprise 1
  • Code: 1234
  • Status: Active
  • Parent:
  • Delivery Model: Delivery_model_1 <---------

• Team 1:

  • Name: Team 1
  • Status: Active
  • Organization: Enterprise 1 <---------
  • Email:
  • Phone:
  • Notification: yes

  • Function:

  • Members:

    • Member_1
    • Member_2

• Delivery_model_1:

  • Name: Delivery_model_1
  • Organization: Enterprise 1 <---------

  • Description:

  • Contacts:

    • Team 1 <---------

When you have something like that in your iTop, you should can to assign to Team 1 a change that Member_1 or Member_2 has created.

I hope I've helped you.

Best Regards

[Christian Wendell Gueco]

Thanks! it solves the problem for the team assignment. However, the "Agent" dropdown box is still blank.

Where can I add agents?

Thanks in advance.

Update: Found it. I just need to add members to the Team :)