My department are looking using iTop for config and change management. I have installed it with no issues and created my organisations, various config items as well as users, contacts and teams.
My problem comes when I try to assign a problem for change to a team. I can select a supervisor team and a manager team, but the drop-down for 'Team' doesn't list any of the teams that I have created.
I am running iTop version 2_0_2 on Linux Fedora-Core 14 and MySQL 5.5.23.
Has anybody else experienced this issue?
Thank you in advance for any help offered.
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My department are looking using iTop for config and change management. I have installed it with no issues and created my organisations, various config items as well as users, contacts and teams.
My problem comes when I try to assign a problem for change to a team. I can select a supervisor team and a manager team, but the drop-down for 'Team' doesn't list any of the teams that I have created.
I am running iTop version 2_0_2 on Linux Fedora-Core 14 and MySQL 5.5.23.
Has anybody else experienced this issue?
Thank you in advance for any help offered.
You should be something like that:
Enterprise 1:
Team 1:
Function:
Members:
Delivery_model_1:
Description:
Contacts:
When you have something like that in your iTop, you should can to assign to Team 1 a change that Member_1 or Member_2 has created.
I hope I've helped you.
Best Regards
Last edit: Pablo Sánchez 2014-06-16
Thanks! it solves the problem for the team assignment. However, the "Agent" dropdown box is still blank.
Where can I add agents?
Thanks in advance.
Update: Found it. I just need to add members to the Team :)
Last edit: Christian Wendell Gueco 2014-09-08