Could someone help me?. I'm trying to use the email test utility and I'm receiving "Some recipients were invalid". What should I check. I've installed iTop on Virtual Machine with Ubuntu 18.04 LTS.
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I was bypassing the sendmail package, but now, apparently works. I still have an issue:
If I send an email from email that belongs to the internal domain (i.e. xxx@inaes.gob.mx) to an email in gmail (i.e. xxx@gmail.com) works.
If I send an email from email that belongs to gmail (i.e. xxx@gmail.com) to an email in gmail (i.e. xxx@gmail.com) works.
If I send an email from email that belongs to gmail (i.e. xxx@gmail.com) to an email that belongs to the internal domain (i.e. xxx@inaes.gob.mx) , it DOES NOT WORK. this means, shows me the message: "The message has been sent, check your inbox for incoming mail...", but it does not appear in the inbox.
Any idea about what am I bypassing?
Thanks in advance for the help.
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Hello,
Your company may have a gray list system, forbiding this kind of behavior, it is really common. Ask your IT team : this is a mailing system configuration and has nothing to do with iTop.
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Finally the email.test.php worked fine. The issue now is that after I configured a Notification and its trigger but I do not receive any mail. I have tried make a notification when a request is created. Could someone give me a tip?
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Could someone help me?. I'm trying to use the email test utility and I'm receiving "Some recipients were invalid". What should I check. I've installed iTop on Virtual Machine with Ubuntu 18.04 LTS.
maybe you can check whether the recipient exists
I was bypassing the sendmail package, but now, apparently works. I still have an issue:
If I send an email from email that belongs to the internal domain (i.e. xxx@inaes.gob.mx) to an email in gmail (i.e. xxx@gmail.com) works.
If I send an email from email that belongs to gmail (i.e. xxx@gmail.com) to an email in gmail (i.e. xxx@gmail.com) works.
If I send an email from email that belongs to gmail (i.e. xxx@gmail.com) to an email that belongs to the internal domain (i.e. xxx@inaes.gob.mx) , it DOES NOT WORK. this means, shows me the message: "The message has been sent, check your inbox for incoming mail...", but it does not appear in the inbox.
Any idea about what am I bypassing?
Thanks in advance for the help.
Hello,
Your company may have a gray list system, forbiding this kind of behavior, it is really common. Ask your IT team : this is a mailing system configuration and has nothing to do with iTop.
Finally the email.test.php worked fine. The issue now is that after I configured a Notification and its trigger but I do not receive any mail. I have tried make a notification when a request is created. Could someone give me a tip?