I have a problem is that I cannot assign an agent on a problem ticket it puts me directly Error: Unknown attribute tto_escalation_deadline from class Problem.
Is it up to me to fix this via a correction of the problem-mgmt datamodel?
I am sorry, but you did not provide enough information to help you.
What itop version are you running with which extensions?
Do you have some homemade extensions?
I am unable to reproduce the issue, so I am afraid that I won't be able to help.
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Hello everyone
I have a problem is that I cannot assign an agent on a problem ticket it puts me directly Error: Unknown attribute tto_escalation_deadline from class Problem.
Is it up to me to fix this via a correction of the problem-mgmt datamodel?
Thanks for help
up please
Hello,
This error is quite strange. Did you try to run the setup again ?
I am sorry, but you did not provide enough information to help you.
What itop version are you running with which extensions?
Do you have some homemade extensions?
I am unable to reproduce the issue, so I am afraid that I won't be able to help.