Re: [Issuetracker-development] Issue followup via email

[Peter B. <pe...@fr...>]

Hmm. very strange.
Open the zope event.log file and see if there are any signs there of 
something going wrong.
Perhaps the IssueTrackerProduct attempts to send emails but can't 
because the SMTP server is raising errors.

Robert Leftwich wrote:
> I'm trialling Issue Tracker for use in a small team and so far it is
> exceeding expectations!
> 
> I have it setup *almost* exactly how I want it, with one outstanding
> problem and that is to do with followup via email. It may be that I'm
> misunderstanding something or have misconfigured something but I
> cannot get Issue Tracker to send an email to the people subscribed or
> already involved in an issue when someone responds to a followup via
> email. The response is added to the issue as a followup, which is
> great, but no email is sent out to inform the other people that an
> additional followup has been added, which is not so great, as it means
> the issue cannot be followed by email only, it requires people to
> login and check the web interface to see if any followups have been
> added.
> 
> Have I missed something?
> 
> Robert
> 
> PS The setup reported in the Zope control panel is:
> 
> Zope Version 
> (Zope 2.10.4-final, python 2.4.3, linux2)
> 
> Python Version 
> 2.4.3 (#2, Oct 6 2006, 07:52:30) [GCC 4.0.3 (Ubuntu 4.0.3-1ubuntu5)] 
> 
> The IssueTrackerProduct is v0.7.3 downloaded yesterday from
> http://www.issuetrackerproduct.com/Download/IssueTrackerProduct-0.7.3.tgz
> 
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-- 
Peter Bengtsson,
work www.fry-it.com
home www.peterbe.com
hobby www.issuetrackerproduct.com