RE: [Issuetracker-development] POP3 and IssueTrackerProduct; what do you think...?

[Meehan, F. <Fra...@ie...>]

Hi Peter,

I played with Jtracker e-mail interface, and although it worked fine, I did
not felt confortable with the concept. 

For one, We need the gateway to be usable by any of our users, meaning that
the user don't need to know what section, type, is their issue part of, they
just need to know about an e-mail address to send their issue to...

When the e-mail get's in the system, the user name is simply whatever is
left of the "@" of his e-mail. It will be assigned  default values for
section, type and urgency. Then a group of technician (registered in the
notfyables) received and e-mail with a link to the new Issue, and that one
of them take ownership of it, and changes it's attributes if need be. 

About the html, personnally, I would strip it out if present. 

But overall it should be made very simple for the user, otherwise they will
not use it. And with the mail reply function already present in your
product, the end user might not even need to access the web interface of the
product. 

Thanks in advance,

Francois




> -----Original Message-----
> From: Peter Bengtsson [mailto:ma...@pe...]
> Sent: March 2, 2003 4:54 PM
> To: iss...@li...
> Cc: Fra...@ie...
> Subject: [Issuetracker-development] POP3 and IssueTrackerProduct; what
> do you think...?
> 
> 
> I'm experimenting with adding POP3 capabilities to the 
> IssueTrackerProduct.
> 
> Since this is just development for the time being I'll settle 
> with some 
> simple stuff and no file attachments yet.
> 
> I've had a look at JTracker where the section (or equivalent) 
> is possibly 
> defined in the subject line like this: "[database admin] 
> Login doesn't work"
> The IssueTrackerProduct uses default on the properties type, 
> urgency och 
> sections which can be relyed on.
> I was also thinking of making it possible to define several 
> incoming email 
> addresses that can be used.
> Suppose you have some sections called Indoors, Outdoors, 
> Office etc. Then 
> one should be able to define that all emails to say 
> ind...@my... should go under the Indoors 
> section and then 
> the whole subject line would be the title of the issue.
> 
> What about CC and BCC? Should they be as valid as TO is? and 
> what should 
> happen if somebody makes a reply-all where a defined incoming 
> issue tracker 
> email is also included?
> 
> How am I supposed to deal with HTML formatted emails? Any suggestions?
> 
> To be honest, I'm not very good with how email works with all 
> its headers, 
> so send me lots of suggestions and tips.
> 
> 
> Peter
> 
> 
> 
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