ICTCRM

ICTCRM https://www.ictcrm.com is a modern CRM software integerated with CTI to manage your organization's daily buisness and communications needs, It is suiteable for small, medium and large companies . You can manage your telamarketing campaigns either through sms, voice, email or fax .

ICTCRM has been promoted by ICT Innovations http://www.ictinnovations.com, It is customized version of renown open source CRM SuiteCRM https://suitecrm.com/ with unified communications integerations using open source unified communications framework ICTCore http://www.ictcore.com . we have enhanced its functionality by adding computer telephony integeration (CTI ) functionality by adding both personal as well as mass communications capability either through sms, voice , email or fax based technologies by integerating this modern CRM and ERP solution with unified communications platform ICTCore http://www.ictcore.org.

ICTCore

ICTCore http://www.ictcore.org is open source unified communications framework for developers and integrators to rapidly develop ICT based applications using their existing development skills. By using ICTCore, developer can create communication based applications such as Auto attendant, Fax to Email, Click to Call etc. They can program custom business logic that can control incoming and outgoing communication instances.

CTI Features

SMS, Voice and Fax communication through ICTCore platform, Contact based communication as well as Group based communications features through ICTCore Platform. Automataed and intelligence communication solutions through ICTCore Platform.

• User Wise Campaign Management
• User Wise Transmission Management
• Send the transmission to a specific contact

FEATURES

source: https://github.com/salesagility/SuiteCRM

• Accounts module
• Calls module
• Campaign Module
• Contacts module
• Documents module
• Emails module
• Invoices module
• Workflow module
• Tasks module
• PDF Templates module
• Quotes module
• Products module
• Opportunities module
• Leads module
• Target module
• Target List module management
• Meetings

Other application/modules

• Cases Module for Support
• Calendars
• Calls
• Notes
• Projects Module
• Surveys
• Email Template management
• PDF Template management
• KnowledgeBase
• Reports
• Maps
• Locations
• Events
• Contracts
• Invoices
• Spots

Other general features

• Multi-Users and groups with finely grained rights.
• Very user friendly and easy to use.
• Highly customizable: enable only the modules you need, add user personalized fields, several menu managers
• Compatible with all Cloud solutions that match MySQL, PHP or PostgreSQL prerequisites.
  APIs.
• An easy to understand, maintain and develop code (PHP with no heavy framework; trigger and hook architecture)
• PDF or ODT generation for invoice, proposals, orders...

CREDITS

ICTCRM has been developed using open source SuiteCRM software https://suitecrm.com/ and open source communications framwork ICTCore http://www.ictcore.org and we have enhanced its functionality by adding computer telephony integeration (CTI ) features and functionlity .

ICTCRM is an ERP & CRM modern software package to manage your organization's daily buisness activity for small, medium and large companies. Manage your telamarketing campaigns either through sms, voice, email or fax. It is open source application written in php and uses ICTCore at backend for its communications needs.

WebSite

project website is https://www.ictcrm.com , user guides and support content available on site