Re: [iaxmodem-users] Incoming fax cuts of before getting into system

[Lists <li...@rh...>]

I have tried it from three faxes that can do the auto dial in and they 
all do the same thing. No error is given on the fax machine it just cuts 
of then says awaiting redial.
It doesn't get into the voice message and all the stuff that shows on 
the CLI seems to come after the fax has actually cut off.

Cheers
Kate

Lee Howard wrote:
> Kathryn Kleinschafer wrote:
>> Lee Howard wrote:
>>> Kathryn Kleinschafer wrote:
>>>> I have just setup a trixbox system and I am implementing 
>>>> hylafax/iaxmodem solution for the faxing.
>>>> When i send a fax to it by phoning in listening to the IVR and 
>>>> manually pressing start to initate the fax, the call gets picked up 
>>>> correctly as a fax and everything works well.
>>>> When I try sending a fax by entering the phone number and pressing 
>>>> start to initiate dialing it sounds like there is a small click 
>>>> when it connects to the phone system then the sending fax machine 
>>>> hangs up. It never makes it in to the ivr and the phone system 
>>>> doesn't have a chance to pick up the fax.
>>>>
>>>> Does anyone have any ideas I could try to get this working.
>>>
>>> Take a look at the Asterisk CLI to see what it says is happening in 
>>> the problem scenario. 
>>    -- Executing [s@from-pstn:6] PlayTones("Zap/3-1", "ring") in new 
>> stack
>>
>>    -- Executing [s@ext-did:6] PlayTones("Zap/3-1", "ring") in new stack
>>
>>    -- Executing [s@app-announcement-2:5] Playback("Zap/3-1", 
>> "custom/greet_afternoon|noanswer") in new stack
>>
>>    -- Executing [s@ivr-3:10] BackGround("Zap/3-1", 
>> "custom/main_menu") in new stack
>>
>> Then it calls my phone which is the default if no response on menu.
>
> It seems to me that your fax machine is somehow choking on either the 
> "ring" audio or the voice message... maybe it's programmed to prevent 
> it from calling non-fax machines.  It may be a feature that you can 
> disable on the fax machine itself.
>
> Does it give you any kind of error message?
>
> Thanks,
>
> Lee.
>
>