#5 Text wrap for NOTES

[Brad Griffus]

Please implement a correct text wrap for notes that are
added onto cases. As it is currently, when adding a
note, you will need to hit return at the end of every
line, or you will have to scroll sideways to view the text.

This problem is currently in version .96.0

I don't know if it has already been fixed in later versions,
it didn't seem like it in the support notes.

-Brad

[Nicholas J Kreucher]

Logged In: YES
user_id=33628

<pre width=72> is being used to word wrap... apparently this
isn't supported by IE (seems to work in Mozilla fine). I
changed the <pre> for plain text email body display to use
the "wrap" class defined in the .css file:

pre.wrap {
white-space: -moz-pre-wrap; /* Mozilla, supported since
1999 */
white-space: -pre-wrap; /* Opera 4 - 6 */
white-space: -o-pre-wrap; /* Opera 7 */
white-space: pre-wrap; /* CSS3 - Text module
(Candidate Recommendation)

http://www.w3.org/TR/css3-text/#white-space */
word-wrap: break-word; /* IE 5.5+ */
}

which works even better for Mozilla, but still doesn't work
for IE. I don't think the IE specific tag of word-wrap was
ment to be used in a <pre>. A few other not so elegant
solutions... fixed width (pixels not chars) <pre> which
works in both browsers, and manually breaking lines at 72
chars within helpdesk itself (ick)... hmm still investigating.