#20 Help Requested

[mmcfarland]

I'm using the Helpdesk Software as a new Desktop
Administrator for a Library system. The software has
worked extremely well for us up until a ticket was
logged saturday. I can view the ticket, but that's
about it. It also doesn't look like all the regular
tickets do, and by that I mean it won't allow me to
close it, request more information from the user or do
anything with it whatsoever.

Any help would be greatly appreciated.

Thank you,

Mike

Mike McFarland
JCPL Desktop Administrator
mmcfarland@jcplin.org

[mmcfarland]

[mmcfarland]

Logged In: YES
user_id=1595706
Originator: YES

I viewed the code and this is what I see. Is there a way someone could please have a look at this?

Server Error in '/IN' Application.
--------------------------------------------------------------------------------

Configuration Error
Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration file appropriately.

Parser Error Message: File or assembly name Ajax, or one of its dependencies, was not found.

Source Error:

Line 8: <system.web>
Line 9: <httpHandlers>
Line 10: <add verb="POST,GET" path="ajax/*.ashx" type="Ajax.PageHandlerFactory, Ajax" />
Line 11: </httpHandlers>
Line 12: <!-- DYNAMIC DEBUG COMPILATION

Source File: E:\www-Literacy\IN\web.config Line: 10

Assembly Load Trace: The following information can be helpful to determine why the assembly 'Ajax' could not be loaded.

=== Pre-bind state information ===
LOG: DisplayName = Ajax
(Partial)
LOG: Appbase = file:///E:/www-Literacy/IN
LOG: Initial PrivatePath = bin
Calling assembly : (Unknown).
===

LOG: Policy not being applied to reference at this time (private, custom, partial, or location-based assembly bind).
LOG: Post-policy reference: Ajax
LOG: Attempting download of new URL file:///C:/WINDOWS/Microsoft.NET/Framework/v1.1.4322/Temporary ASP.NET Files/in/3a7458a7/96244861/Ajax.DLL.
LOG: Attempting download of new URL file:///C:/WINDOWS/Microsoft.NET/Framework/v1.1.4322/Temporary ASP.NET Files/in/3a7458a7/96244861/Ajax/Ajax.DLL.
LOG: Attempting download of new URL file:///E:/www-Literacy/IN/bin/Ajax.DLL.
LOG: Attempting download of new URL file:///E:/www-Literacy/IN/bin/Ajax/Ajax.DLL.
LOG: Attempting download of new URL file:///C:/WINDOWS/Microsoft.NET/Framework/v1.1.4322/Temporary ASP.NET Files/in/3a7458a7/96244861/Ajax.EXE.
LOG: Attempting download of new URL file:///C:/WINDOWS/Microsoft.NET/Framework/v1.1.4322/Temporary ASP.NET Files/in/3a7458a7/96244861/Ajax/Ajax.EXE.
LOG: Attempting download of new URL file:///E:/www-Literacy/IN/bin/Ajax.EXE.
LOG: Attempting download of new URL file:///E:/www-Literacy/IN/bin/Ajax/Ajax.EXE.
File Added: ajax error.txt

[mmcfarland]

I'm not sure if it's an issue with familiarity or not knowing the right people, but I feel like I've just been left out in the wind to fend for myself. I'm really suprised at the lacking support or care for anyone reporting an issue. I've had yet another ticket I can't get rid of in the software. I've pretty much inherited it and don't know much about PHP or MySql.

I'd appreciate any sort of help even if it was just some basic commands and things.

Thank you for anyone that might be able to assist.

Mike