Version: 1.0 from 17th March 2015

Developed by: Evolution Script S.A.C.

Help Desk Software HelpDeskZ

HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system.

Requirements

HelpDeskZ requires:

• PHP 5.x
• MySQL database
• GD Library (only for captcha verification)
• Mod_rewrite (only if you want to use permalinks)-

Installation steps

• Connect with FTP to the public folder of your server where the rest of your Web site is
• Create a new folder where you will install HelpDeskZ. Name it anything you like, for example "helpdesk" or "support".
  
  Example: /public_html/support
  
  Corresponding URL: http://www.site.com/support
• Upload all HelpDeskZ files to your server.
• Open /install in your browser, for example (modify to your URL):
  
  http://www.site.com/support/install
• The HelpDeskZ setup script will run. Click INSTALL HESK and follow instructions through License agreement, Check Setup and Database settings.
• Before closing the install script DELETE the "install" directory from your server!
• Now it's time to setup your help desk! Open the admin folder in your browser, for example:
  
  http://www.site.com/support/admin/
  
  Use the login details that you enter in the installation process.
• Go to Settings -> General to get to the settings page.
• Take some time and get familiar with all the available settings. Most should be self-explanatory,
• Good luck using HelpDeskZ!

Email Piping

HelpDeskZ supports email piping, this allows the creation of tickets from incoming emails.
- To enable email piping for your help desk follow this email piping tutorial.

Customize the look

For detailed information please see this knowledgebase article.

Translate HelpDeskZ to your language

To translate HelpDeskZ read How can I translate HelpDeskZ.