[Gridrus-discuss] produce cost-effective service delivery

[Excellence in C. S. 2. C. <ev...@p-...>]

Excellence in Customer Service: Supporting Better Quality and Delivery of Service
26th September 2012, The Barbican, London

•Are you interested in how to get the best out of customer insight?

•The latest UK Customer Satisfaction Index (UKSCI, January 2012) shows that local public services have seen their customer satisfaction ratings fall.

•At a time of reduced budgets and stretched resources the success of customer focused strategies becomes essential to every organisation.

•Do you want to find out how investing in customer service can produce cost effective service delivery?

Register Your Place Today via the URL below
http://www.cvent.com/d/kcqpft/1Q?Refid=Sys4RY

speakers included

Owain Service 
Deputy Director of the Behavioural Insights Team, Cabinet Office 

Jo Causon 
Chief Executive, Institute of Customer Service

Siobhan Coughlan 
Programme Manager, Productivity, Local Government Association

Paul Eaves
Deputy Director, Head of Behavioural Evidence and Insight, HMRC

Topics to be Discussed

Why the Need for Good Customer Service in the Public Sector?
Engaging with the Local Community, Engaging with the Citizen
What Does Excellence in Customer Service Actually Look Like?

View Full Details of Programme and Speakers via the URL below
http://www.publicserviceevents.co.uk/programme/225/excellence-in-customer-service

At Excellence in Customer Service: Supporting Better Quality and Delivery of Service our expert speakers will explore how customer insight tools, techniques and analysis offers an opportunity to deliver greater value for money and positive outcomes for service users. The agenda will explore how excellence in customer service can improve performance and add real value to your organisation. The programme will help equip you with the skills you need to deal with service user queries and gather feedback, quickly and efficiently.

Delegates will have the chance to challenge, discuss and debate the key issues and gain relevant insight applicable to their professional roles which they can embed within their organisations and improve services.

Free digital subscription to Public Service Review: Local Government and the Regions to all recipients of this email please click here http://www.publicservice.co.uk/subscribe/digital-signup.asp?