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#858 Can't access contact details for Outlook warning
For the longest time I have received this 'Warning' notice that tells me "Can't access contact details for Outlook contact, got System.Runtime.InteropServices.COMException - 'One or more items in the folder you synchronized do not match. To resolve the conflicts, open the items, and then try this operation again.' . Skipping."
I get the error but I have no idea where those contacts are that don't match. I would have thought the log would have identified those it can't sync so I can go to each of them and fix them.
I'm lost as to how to fix it.
Thanks for the help in advance.
Will be a little task, but open all your contacts and look for a missing/invalid E-Mail Address or some fancy stuff contained in the email address field.
The code causing this is the access to a contacts EMAil Address causing this error.
Can you please give more details on how to fix this? I have scanned through all of my 720 contacts and see no invalid email addresses of "fancy stuff contained in the email address field".
Your help will be appreciated!
I have this warning too.
I have several hundreds of contacts...it would be nice if the warning showed also the concerning contact.
still happening in latest version 4.1.28?
Today I downloaded version 4.1.28
Still no additional information about the concerning contact:
Can you please try again with latest 4.1.29 version? I added some more logs (please check the logfile, I added it only to the Debug/Verbose logging)
Here is my error log using 4.1.32, I have over 1700 contacts and have been syncing for years. I have no idea what is the faulty contact.
2022-09-11 22:36:26 | Information | Sync started (Default_LAPTOP-2ITUPHOT).
2022-09-11 22:36:26 | Information | Connecting to Google...
2022-09-11 22:36:26 | Information | Connecting to Outlook...
2022-09-11 22:36:26 | Information | Loading Outlook contacts...
2022-09-11 22:36:26 | Information | Loading Google Groups...
2022-09-11 22:36:28 | Information | Loading Google Contacts...
2022-09-11 22:36:32 | Information | Removing Outlook duplicated contacts...
2022-09-11 22:36:46 | Information | Removing Google duplicated contacts...
2022-09-11 22:36:46 | Information | Matching Outlook and Google contacts...
2022-09-11 22:39:36 | Warning | Can't access contact details for outlook contact, got System.Runtime.InteropServices.COMException - 'One or more items in the folder you synchronized do not match. To resolve the conflicts, open the items, and then try this operation again.'. Skipping
I tested today version 4.1.32. it didn't go fast, but the errors/warnings were clear! :-)
All checkboxes were checked except "Sync appointments"
I go the next errors/warnings:
| Warning | Outlook contacts matching with multiple Google contacts have been found (either same email, Mobile, FullName or company) and cannot be synchronized. Please delete or resolve duplicates of: Name of contact
| Warning | Google contact "Name of contact has 2 other addresses, Outlook can have only 1 other address. You will lose information about additional other addresses.
| Warning | Error saving Outlook contact Name contact
Exception: De bewerking is mislukt. (last remark is in Dutch and meaning 'operation failed')
a lot of "| Information | Update contact from Outlook tot Google Name of contact " and "| Information | Deleted Google contact: "Name of contact " notifications
With this information I was able to synchronize my contacts in Outlook and Google.
It took about an hour to sync, so it isn't fast...but it works for me.
Just ran 4.1.32 again, I'm still getting the same error message:
2022-09-16 20:31:54 | Information | Sync started (Default_LAPTOP-2ITUPHOT).
2022-09-16 20:31:54 | Information | Connecting to Google...
2022-09-16 20:31:55 | Information | Connecting to Outlook...
2022-09-16 20:31:55 | Information | Loading Outlook contacts...
2022-09-16 20:31:55 | Information | Loading Google Groups...
2022-09-16 20:31:56 | Information | Loading Google Contacts...
2022-09-16 20:32:00 | Information | Removing Outlook duplicated contacts...
2022-09-16 20:32:24 | Information | Removing Google duplicated contacts...
2022-09-16 20:32:25 | Information | Matching Outlook and Google contacts...
2022-09-16 20:54:16 | Warning | Can't access contact details for outlook contact, got System.Runtime.InteropServices.COMException - 'One or more items in the folder you synchronized do not match. To resolve the conflicts, open the items, and then try this operation again.'. Skipping
Do you still have this problem? If yes, can you provide us the log file to see the contact causing this problem?
I tested today with version 4.1.33. I got one error message and one warning.
error message:
2024-01-18 09:01:52 | Error | The service people has thrown an exception. HttpStatusCode is 429. <eye3 title="RESOURCE_EXHAUSTED"> generic::RESOURCE_EXHAUSTED: Contact photo mutation rate exceeds quota
2024-01-18 09:01:53 | Error | Sync failed.
warning:
2024-01-18 11:09:41 | Warning | Error saving Outlook contact xxxx
Exception: De bewerking is mislukt.
2024-01-18 11:09:41 | Warning | Error saving Outlook contact xxxx
Exception: De bewerking is mislukt.
2024-01-18 11:09:41 | Information | Updated contact from Outlook to Google: "xxxx".</eye3>
It was clear to me, what was meant with these messages.
I performed the sync twice. The second time I didn't get the 'photo exceeds quote' error message anymore.
Yes, the warning shows up three times while syncing 2013 contacts.
2024-01-16 10:47:27 | Information | Connecting to Google...
2024-01-16 10:47:27 | Information | Connecting to Outlook...
2024-01-16 10:47:27 | Information | Loading Outlook contacts...
2024-01-16 10:47:27 | Information | Loading Google Groups...
2024-01-16 10:47:28 | Information | Loading Google Contacts...
2024-01-16 10:47:30 | Information | You are using the latest version of GCSM (4.1.33).
2024-01-16 10:47:31 | Information | Removing Outlook duplicated contacts...
2024-01-16 10:47:51 | Information | Removing Google duplicated contacts...
2024-01-16 10:47:51 | Information | Matching Outlook and Google contacts...
2024-01-16 10:48:05 | Warning | Can't access contact details for outlook contact, got System.Runtime.InteropServices.COMException - 'One or more items in the folder you synchronized do not match. To resolve the conflicts, open the items, and then try this operation again.'. Skipping
2024-01-16 10:48:10 | Warning | Can't access contact details for outlook contact, got System.Runtime.InteropServices.COMException - 'One or more items in the folder you synchronized do not match. To resolve the conflicts, open the items, and then try this operation again.'. Skipping
2024-01-16 10:51:13 | Warning | Can't access contact details for outlook contact, got System.Runtime.InteropServices.COMException - 'One or more items in the folder you synchronized do not match. To resolve the conflicts, open the items, and then try this operation again.'. Skipping
2024-01-16 10:55:22 | Information | Syncing groups...
2024-01-16 10:55:22 | Information | Syncing contacts...
Here is my error log using 4.1.33. I have no idea what is the faulty contact. None of the contacts are syncing now.
2024-12-11 11:35:21 | Information | Sync started (Default_LAPTOP-2ITUPHOT).
2024-12-11 11:35:21 | Information | Connecting to Google...
2024-12-11 11:35:21 | Information | Connecting to Outlook...
2024-12-11 11:35:21 | Information | Loading Outlook contacts...
2024-12-11 11:35:21 | Information | Loading Google Groups...
2024-12-11 11:35:22 | Information | Loading Google Contacts...
2024-12-11 11:35:25 | Information | Removing Outlook duplicated contacts...
2024-12-11 11:35:44 | Information | Removing Google duplicated contacts...
2024-12-11 11:35:45 | Information | Matching Outlook and Google contacts...
2024-12-11 11:35:56 | Warning | Can't access contact details for outlook contact, got System.Runtime.InteropServices.COMException - 'One or more items in the folder you synchronized do not match. To resolve the conflicts, open the items, and then try this operation again.'. Skipping
2024-12-11 11:36:01 | Warning | Can't access contact details for outlook contact, got System.Runtime.InteropServices.COMException - 'One or more items in the folder you synchronized do not match. To resolve the conflicts, open the items, and then try this operation again.'. Skipping
2024-12-11 11:37:53 | Warning | Can't access contact details for outlook contact, got System.Runtime.InteropServices.COMException - 'One or more items in the folder you synchronized do not match. To resolve the conflicts, open the items, and then try this operation again.'. Skipping
2024-12-11 11:40:35 | Information | Syncing groups...
2024-12-11 11:40:35 | Information | Syncing contacts...
2024-12-11 11:41:36 | Information | Sync complete. Synced: 0 out of 2008. Deleted: 0. Skipped: 3. Errors: 0.
Last edit: Mark Lake 2024-12-11