Synchronisation Error after Loading Google Groups

Sync Outlook contacts and calendars with Google

Brought to you by: big-r, createsoftware, cybdis, floriwan, obelix30

#828 Synchronisation Error after Loading Google Groups

Status: closed

Owner: nobody

Labels: Synchronisation Error (1)

Updated: 2021-07-09

Created: 2021-06-14

Creator: Sebastien Deligny

Private: No

When I try to sync the contact I receive an error just after Laoding Google Groups :

2021-06-14 08:39:33 | Information | Sync started (Default_DS038319).
2021-06-14 08:39:33 | Information | Connecting to Google...
2021-06-14 08:39:33 | Information | Connecting to Outlook...
2021-06-14 08:39:33 | Information | Loading Outlook contacts...
2021-06-14 08:39:33 | Information | Loading Google Groups...
2021-06-14 08:40:06 | Error | An error occurred while sending the request.
2021-06-14 08:40:06 | Error | Sync failed.
2021-06-14 08:40:06 | Information | Reading version number from sf.net...

1 Attachments

log20210614.txt

Discussion

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Sebastien Deligny - 2021-06-14

... it seems that comes from the proxy settings inside my organisation. If I connect the laptop through external wifi connexion it works. I've tried several configuration into proxy settings but it does not work.

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Ronny - 2021-06-20

You are right, it is a connection problem. Does it work if you manually edit the proxy settings inside gcsm?

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Sebastien Deligny - 2021-06-20

Yes I've tried several modifications into proxy menu, but it does not help. I'm using another free software to synchronize my calendar : Outlook Google Calendar Synchronization (OGCS) ang it works well even with the proxy of my company.

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Sebastien Deligny - 2021-06-25

new try with the version 4.0.9, same issue, ethier I use the proxy setings or not.

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Ronny - 2021-07-08

status: open --> closed
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Sebastien Deligny - 2021-07-08

Hi,

You closed my request, however it is not solved for me. Is there any way to get debug file to understand why the proxy settings are not working. As reminder I'm using another free software to sync my calendars (outlook-google), it uses the local proxy settings and works well.

OGCS_1.PNG

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Sebastien Deligny - 2021-07-08

Second screenshot

OGCS_2.PNG

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Ronny - 2021-07-08

Can you please test this version and upload your log file (delete all your old logs before).

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Sebastien Deligny - 2021-07-08

I do not have the right to execute this version. However it works with the current version.

OGCS_1.PNG

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Ronny - 2021-07-08

press the left button and follow the instructions...

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Sebastien Deligny - 2021-07-08

I did it. But it simply block the software. Clic on ''execute'' nothing happen and if you launch again the software you receive this message :

OGCS_1.PNG

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Ronny - 2021-07-08

Hi,

please paste error messages only in English. Is it totally blocked by windows or does it create any log file?

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Sebastien Deligny - 2021-07-08

Sorry I cannot change the language of the error message. No it is completely blocked by windows, I'm not able to run the software at all.

Could you just confirm me where is normally located the log file?

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Ronny - 2021-07-08

Please see our FAQ.

Can you translate the french messages to english?

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Sebastien Deligny - 2021-07-08

See the translated screen shot fond on internet :

6YytIm.png

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Ronny - 2021-07-08

Okay, and the message after you click on "Run anyway"

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Sebastien Deligny - 2021-07-08

here it is

Sans titre.png

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Ronny - 2021-07-08

Oh, then i must check for what architecture i compiled this version. Do you have a x86 or x64 bit pc?

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Sebastien Deligny - 2021-07-08

x64 windows10

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Ronny - 2021-07-09

Hi, i have rebuild gcsm and uploaded it again as gcsm-debug-4.zip. Can you give it a try?

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Sebastien Deligny - 2021-07-09

Ok, the last message gone away however the first one is still present. When I click on ''run anyway'' nothing happen excepted that the system delete the .exe file from the directory ''GCSM-Debug-4''.

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Sebastien Deligny - 2021-07-09

However here is the log file of the 4.09 version.

Last edit: Sebastien Deligny 2021-07-09

log20210709.txt

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Ronny - 2021-07-09

Ok, thats weird, but it is a windows security setting if it gets deleted.

I added a "release" build to this post, can you test this please?

GCSM-Release-4.zip

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Sebastien Deligny - 2021-07-09

Same issue, I guess my company reinforced the security and disable execution of unknown software. Maybe the previous version 4.09 I've copied on my disk has been validated before new security policy?

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Sebastien Deligny - 2021-07-09

Waht it is very strange, once I executed the .exe file the fisrts time, it is deleted by windows and after if I try to re-extract it it is automaticaly deleted (even if do not double-click on the file).

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