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#1338 Google.Apis.Peopleservice.v1.Data.Person Couldn't be reset

closed
2024-01-17
2022-03-11
sohosynergy
No

OS: Win11 Pro, Region set to Canada, Language default set to Canadian English
Antivirus: Windows defender, firewall disabled
Outlook Version: Outlook 365 64 bit
Go Contact Sync Mod Version: 4.1.28
Internet Connection: 1 gigabit in 40 mbit out

Problem:

When clicking on Reset Matches, the Sync Details & Log window throws this error multiple times:

2022-03-11 01:59:29 | Information | Resetting Google Person matches...
2022-03-11 01:59:29 | Warning | The match of Google contact Google.Apis.PeopleService.v1.Data.Person couldn't be reset: Object reference not set to an instance of an object.
2022-03-11 01:59:29 | Warning | The match of Google contact Google.Apis.PeopleService.v1.Data.Person couldn't be reset: Object reference not set to an instance of an object.
2022-03-11 01:59:29 | Warning | The match of Google contact Google.Apis.PeopleService.v1.Data.Person couldn't be reset: Object reference not set to an instance of an object.
2022-03-11 01:59:29 | Warning | The match of Google contact Google.Apis.PeopleService.v1.Data.Person couldn't be reset: Object reference not set to an instance of an object.
2022-03-11 01:59:29 | Warning | The match of Google contact Google.Apis.PeopleService.v1.Data.Person couldn't be reset: Object reference not set to an instance of an object.
2022-03-11 01:59:29 | Warning | The match of Google contact Google.Apis.PeopleService.v1.Data.Person couldn't be reset: Object reference not set to an instance of an object.
2022-03-11 01:59:29 | Warning | The match of Google contact Google.Apis.PeopleService.v1.Data.Person couldn't be reset: Object reference not set to an instance of an object.
2022-03-11 01:59:29 | Warning | The match of Google contact Google.Apis.PeopleService.v1.Data.Person couldn't be reset: Object reference not set to an instance of an object.
2022-03-11 01:59:29 | Warning | The match of Google contact Google.Apis.PeopleService.v1.Data.Person couldn't be reset: Object reference not set to an instance of an object.
2022-03-11 01:59:29 | Warning | The match of Google contact Google.Apis.PeopleService.v1.Data.Person couldn't be reset: Object reference not set to an instance of an object.
2022-03-11 01:59:29 | Warning | The match of Google contact Google.Apis.PeopleService.v1.Data.Person couldn't be reset: Object reference not set to an instance of an object.
2022-03-11 01:59:29 | Warning | The match of Google contact Google.Apis.PeopleService.v1.Data.Person couldn't be reset: Object reference not set to an instance of an object.
2022-03-11 02:03:03 | Information | Resetting Outlook Contact matches...
2022-03-11 02:03:59 | Information | Matches reset.

Troubleshooting:
1. Tried disabling Defender antivirus, same error produced with it on and off
2. Tried with Outlook open and outlook closed, same error.

Discussion

  • Florian Saller

    Florian Saller - 2022-08-04
    • status: open --> pending
    • assigned_to: Florian Saller
     
  • Florian Saller

    Florian Saller - 2022-08-04

    Did you try with latest version 4.1.30? If still happening, can you please attach a logfile?

     
  • Florian Saller

    Florian Saller - 2024-01-17
    • status: pending --> closed
     
  • Florian Saller

    Florian Saller - 2024-01-17

    closed, because no response, I consider it as solved with latest version

     

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