[GMOD-devel] Re: [Gmod-gbrowse] Call for 'help desk' volunteers

[Vincenzo F. <vin...@ma...>]

Hi Scott,

I can give it a try if you like, however, I would like some more details
on how this would work. I'm usually reading the threads anyway, and I've
asked my share of questions... so give something back seems only fair :)

Vince

Scott Cain wrote:

>Hello,
>
>As the GMOD project has grown and the applications involved have become
>more intertwined and complicated, so too has the number of support
>requests that come into various GMOD mailing lists.  While I try to
>answer questions when I know the answers, the truth is a) I don't always
>know the answers and 2) even when I do, I don't always answer due to be
>human and forgetting.
>
>So I would like to propose the following: that we have a group of 'help
>desk' volunteers who will rotate and follow emails to the primary GMOD
>mailing lists (gmod-devel, -gbrowse, and -schema) and send initial
>responses to help requests and route the email to the person most likely
>to be able to answer the question.  The volunteer would then make sure
>that an answer was profferred, and if none comes a long by the time his
>tenure is up, then the 'open' emails would be passed on to the next
>volunteer.  I think the duration of each stint would be one week.
>
>This should not be a high stress job.  Also, I don't really want go down
>the road of trouble tickets or even needing the SourceForge "Support
>Requests" tracker.  It should be just as simple as using an email client
>to put messages in a folder or marking them as 'unanswered' or the like.
>
>So, anyone interested, please raise your hand :-)
>
>Thanks,
>Scott
>
>
>  
>


-- 
Vincenzo Forgetta

Computational Biology
  McGill University and Genome Quebec Innovation Centre
  740 Dr. Penfield Avenue Room 7211
  Montreal, Quebec Canada, H3A 1A4

  Tel: 514-398-3311 00476
  Email: vin...@st...