RE: [GD-Windows] Omega Drivers? (shudder)

[Jon W. <hp...@mi...>]

> >Our customers aren't entirely happy about this situation,
>=20
> Then they shouldn't be installing crap like this. I mean really,=20
> if someone=20
> is stupid enough to install hacked up drivers from a site like that, =
then=20
> they deserve what they get.

Would you say that if your customer support spent their evenings=20
fielding support calls related to this issue? It's apparently the=20
l33t in thing to do among all the top gamers these days.

I wouldn't install these. You wouldn't. But alienating people who=20
don't know as well as you or me doesn't feel like great business=20
to me. Thus, I'm looking for a better solution. Extreme end: help=20
the guy fix his drivers so they don't break our app ;-) Hopefully=20
we won't have to do that.

> Understandable, but I think the best you can do is offer your =
condolences=20
> tell them what you've learned must be done to rid themselves of the =
mess=20
> they've put themselves in, and send them on their way.

Doing that on the phone, with a high loaded cost per call, is not=20
ideal.

I'd be happy with an automated way of detecting that this problem=20
has happened, and re-directing to a web site, and prevent=20
installation of the product until the problem is fixed. We already=20
do that for other un-supported configurations, such as Voodoo3=20
cards, and we're getting pretty good at managing that.

> Hopefully it  won't be that common.

The reason I'm posting is that we're actually seeing a surprising=20
number of them. Has anyone else seen this? Are you, generally, in=20
close contact with the customer service/support people, or is that=20
something which you pawn off on the publisher, who in turn pawns it=20
off on a third-party contract call center somewhere, and issues=20
never make it back to engineering? I can see the appeal in that :-)

Cheers,

				/ h+