Browse Code
FreeITSM is a free, open-source IT Service Management (ITSM) platform with 18 integrated modules. Self-hostable. No per-user pricing. No premium tiers. A complete alternative to ServiceNow and Freshservice for small and mid-size IT teams.
Modules: Tickets (email helpdesk with AI Reply Cleanup), Assets (vCenter + InTune sync), CMDB (with AI-generated impact analysis), Knowledge Base (Claude-powered semantic search), Change Management with CAB workflows, Calendar, Morning Checks, Reporting (click-to-drill-down dashboards), Software inventory, Forms (drag-and-drop builder with AI assist), Contracts with RFP Builder, Service Status, System Wiki, LMS (SCORM compliant), Process Mapper, Tasks (Kanban), Watchtower attention dashboard.
AI features throughout — bring your own Anthropic API key. Built on PHP and MySQL. Active weekly releases.
Features
- Tickets - incident management
- Assets register - hardware including InTune and VMWare
- Knowledge bank with AI powered semantic search and chat
- Change management - ITIL compliant
- Calendar - wired into other modules
- Morning checks
- Powerful auditing and reporting
- Software inventory - comes in from InTune or PowerShell
- Custom form builder
- Contracts management
- Service status page
- System wiki - self documenting
- LMS - SCORM player
- Processes - flow chart builder that feeds the knowledge bank
- Task management - fully integrated
- CMDB - powerful database that offers great insights
- Watch Tower - instant overdue (includes browser extension)
Project Samples
