Replies from Clients

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#4 Replies from Clients

Status: open

Owner: Rohan Padhye

Labels: Usage (4)

Priority: 5

Updated: 2006-05-22

Created: 2006-05-22

Creator: kingefio

Private: No

In the case of an "open" or "close" ticket, how do I
know when the client has replied to my previous
message?

Discussion

Rohan Padhye - 2006-05-22

Logged In: YES
user_id=1499354

Unfortunately, you will have to manually check each ticket
to see if there is a reply.

In the upcoming version there is a separate subscriptions
system which allows any client or staff to get email
subscriptions of new replies to teh ticket. This new version
will be out within a few weeks. Thanks for your patience.

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Rohan Padhye - 2006-05-22

assigned_to: nobody --> verminox
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