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#1 wrong customer e-mail in ticket notification sent to admin

open
nobody
Other (1)
5
2006-08-13
2006-08-13
Maniqui
No

Hi!

when a ticket is submitted, the admin receives an
e-mail notification with the customer name, the ticket
id, the priority, the subject, etc.

In that sent e-mail, I think the e-mail field (in the
body of the e-mail) is wrong, because it shows the
admin e-mail, when it should display the customer e-mail.

Example of the e-mail sent to the admin:

Ticket ID: K15IIC5P2S
Date: 13 Aug 2:44am
Name: Julián
Email: support@domain.com <- THIS IS THE ADMIN E-MAIL
Department: Support Ticket
Subject: Monitor
Priority: High

But in the email sent to the customer, the e-mail
displayed is the correct one.

Example of a e-mail sent to the customer:

Ticket ID: K15IIC5P2S
Date: 13 Aug 2:44am
Name: Julián
Email: julian@example.com <- CUSTOMER E-MAIL
Department: Support Ticket
Subject: Monitor
Priority: High

Well, that's all by now.
I'm testing this nice script that looks promising.
Thank you very much!

Julián

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