Hi!
when a ticket is submitted, the admin receives an
e-mail notification with the customer name, the ticket
id, the priority, the subject, etc.
In that sent e-mail, I think the e-mail field (in the
body of the e-mail) is wrong, because it shows the
admin e-mail, when it should display the customer e-mail.
Example of the e-mail sent to the admin:
Ticket ID: K15IIC5P2S
Date: 13 Aug 2:44am
Name: Julián
Email: support@domain.com <- THIS IS THE ADMIN E-MAIL
Department: Support Ticket
Subject: Monitor
Priority: High
But in the email sent to the customer, the e-mail
displayed is the correct one.
Example of a e-mail sent to the customer:
Ticket ID: K15IIC5P2S
Date: 13 Aug 2:44am
Name: Julián
Email: julian@example.com <- CUSTOMER E-MAIL
Department: Support Ticket
Subject: Monitor
Priority: High
Well, that's all by now.
I'm testing this nice script that looks promising.
Thank you very much!
Julián