EPG Collector / Discussion / Help: EPG from VBox not working

M. Schneider - 2023-10-15

Hi,

I recently got a VBox, which works so far, tested with VLC and Plex.

But getting the EPG from it with EPG Collector has been failing with the error message below:

"""
VBox request: Address: 192.168.111.25 Request: SetFrequency&TunerID=4&TunerType=CAB&Frequency=586&SymbolRate=6900
VBox response: ErrorCode=3 ErrorDescription=Error: Missing parameter "SR"
"""

Full logs are attached. Disabling the Plex option in the VBox settings gives the same error.

Any help would be greatly appreciated.

Kind regards
Michael

EPG Collector Network.log

EPG Collector.ini

EPG Collector.log

VBox Enabled

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Steve Bickell - 2023-10-15

From the snippet above it looks like you are on cable. Is that correct?

I haven't tried VBOX for a long time. I wonder if they have changed SymbolRate to just SR. I'll give my satellite VBOX a go and let you know.

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M. Schneider - 2023-10-15

That's correct, it's cable.
Thanks for looking into it!

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Steve Bickell - 2023-10-16

Try the attached version.

For some inexplicable reason they use SymbolRate for satellite and terrestrial and SR for cable.

EPG Collector V040332 Install.msi

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M. Schneider - 2023-10-16

Almost.
Now it complains about missing modulation.

09:25:45:208 VBox request: Address: 192.168.111.25 Request: SetFrequency&TunerID=4&TunerType=CAB&Frequency=586&SR=6900
09:25:45:921 VBox response: ErrorCode=3 ErrorDescription=Error: Missing parameter "Modulation"

EPG Collector Network.log

EPG Collector.log

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Steve Bickell - 2023-10-16

Modulation is marked as optional in the VBox documentation. Apparently it's not.

Try the attached. I'm not able to test it BTW.

If it fails again I only need the snippet you posted above.

EPG Collector V040332 Install.msi

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M. Schneider - 2023-10-17

Another error :(
Not sure how much back and forth this is going to be, so please let me know if this is getting too tedious for you.

06:42:54:889 VBox request: Address: 192.168.111.25 Request: SetFrequency&TunerID=1&TunerType=CAB&Frequency=586&SR=6900&Modulation=QAM256
06:42:55:782 VBox response: ErrorCode=4 ErrorDescription=Error: Invalid parameter Modulation value "QAM256"

Thank you so much in any case

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Steve Bickell - 2023-10-17

I'll keep trying if you keep testing.

According to the VBox documentation Modulation=QAM256 is a valid modulation so I'm not sure why it is failing. Is QAM256 correct for frequency 586?

Can you try changing the modulation for this frequency in your cable tuning file to Mod96Qam. This should force EPG Collector to set the modulation to AUTO in the request to VBox.

Lets see if it accepts the AUTO value for the modulation.

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M. Schneider - 2023-10-17

Yes, QAM256 is correct.
From the VBox syslog, I got these entries when the box is fetching the EPGs for itself.

Oct 17 01:36:20 (985) [PLATFORM] [A] CAB TUNER 1: 586000, 6900, MOD_QAM256, DVB-C, PLPid=0, Strength=97, SNR=38, RFLevel=61(dB), BER=0
Oct 17 01:36:22 (042) [STREAMER] [A] ProgrammeList::UpdateList - programmes for 9 channels were found

AUTO does not work.

11:26:45:975 VBox request: Address: 192.168.111.25 Request: SetFrequency&TunerID=3&TunerType=CAB&Frequency=586&SR=6900&Modulation=AUTO
11:26:46:878 VBox response: ErrorCode=4 ErrorDescription=Error: Invalid parameter Modulation value "AUTO"

Based on the VBox log, maybe the correct parameter is 'MOD_QAM256'?

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Steve Bickell - 2023-10-17

Not according to the manual. I've attached it.

I'll contact them and ask what it should be.

Vbox HTTP Control User Guide for livetv App (2).pdf

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Steve Bickell - 2023-10-18

I've contacted VBox. I'll let you know the response.

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M. Schneider - 2023-10-18

Thanks.

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Steve Bickell - 2023-10-18

Which VBox are you using?

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M. Schneider - 2023-10-18

VBox XTi 4144 Android TV Gateway for DVB-C

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Steve Bickell - 2023-10-19

While we are waiting for VBox to reply I wonder if you could use Microsoft Network Monitor (or anything you know of that is similar) to see what messages VLC or Plex send to the VBox to tune.

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M. Schneider - 2023-10-19

Don't have much experience with that, unfortunately.

I did play around with the web interface, though. Looks like the correct modulation parameter is now "xxxQAM". The call below does work.

http://192.168.111.25/cgi-bin/HttpControl/HttpControlApp?OPTION=1&Method=SetFrequency&TunerID=4&TunerOpt=1&TunerType=CAB&Frequency=586000&SR=6900&Modulation=256QAM

Any specific commands I could test?

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Steve Bickell - 2023-10-19

Try the attached.

Also here is the latest response from VBox support.

===============================================
Hello
Please tell your customer to updated the VBox device and strictly follows these steps
Go to android play store app and update the Google app or services >under your account name –
As for the VBox part- open the device web managing page(type device IP into web browser or just find it the network device list)
Then at the software update tab -Please update the device with the following version(you need to download first the file to your PC)

VboxUpdateWithKernel_XTI_VT.2.68.15_4134-4144-4174.vbx
https://www.asuswebstorage.com/navigate/a/#/s/1B5B0CBCFB2F421B992997E1361F2B02W

When the update had finished please preform reset using the reset tab
Now go to Android setting under date &time then set it to auto by network-
Next thing is now running the quick set up procedure

=========================================================

I'm not sure any of this is particularly relevant. It's just a software update isn't it?

EPG Collector V040332 Install.msi

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M. Schneider - 2023-10-20

So the latest version combined with the new firmware made it work!
Tried it first without the new vbox image, but that only got data flowing, but no EPG in it.

Perfect, thanks a lot for your help, really appreciate it!

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Steve Bickell - 2023-10-20

That's good news.

I thought the VBox support response was just the standard 'update to the latest firmware' but it actually made a difference!!!

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EPG from VBox not working