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Client keyboard problems

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Marc K
2013-06-18
2014-04-11
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  • Michel

    Michel - 2013-09-03

    Hi Steve,

    Please find linked the videos of the problems:

    Video 1:

    Shows how on a laptop without a SSD it takes AGES to load the software. The linuz.pxe file at the bottom shows that its taking ages to load. That same model laptop (Dell 5410) wasn't loading through PXE before but for some reason it works sometimes. All other times it just hangs on the DHCP part before the PXE boot menu loads up. I have left it there for over an hour before and the menu doesn't pop up. (I read somewere that Clonezilla is incompatible with the Broadcom NIC's?) Other laptops with normal HDD's take ages to load also, but eventually the clonezilla menu comes up and to select options we have to press the first letter corresponding to the menu. Video showing that is below.

    Anyway, video HERE: http://www.youtube.com/watch?v=4K5ipE-uvVs

    Video 2:

    Shows the keyboard errors. Whenever i press arrow keys to select an option, it loads Ubuntu OS as a whole. Not just arrow keys, any various keys that doesn't correspond to the first letter of a menu option loads ubuntu.

    Video here: http://www.youtube.com/watch?v=G5a_xMhP-PU

    Video 3:

    Show how i select option in Clonezilla, by pressing the first letter of the option in the menu.

    Video Here: http://www.youtube.com/watch?v=nKjzCPVZsYA

    I have also done the drbl-bug-report:

    To report the bug, fill the contents in the following table, then send it to DRBL mailing list or post it on the DRBL forum."
    -------CUT BEGIN HERE--------------------------------------------
    Description of problem:

    How reproducible:

    Steps to Reproduce:

    Actual results:

    Expected results:

    Some info about the DRBL environment (PLEASE DO NOT EDIT THEM!):

    OS version: Ubuntu 12.04
    Server arch: x86_64
    Server CPU: Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz
    Server memory size: 3045816 kB
    Server Kernel version: 3.5.0-23-generic
    Installed DRBL-related packages: drbl-2.4.22-drbl1 clonezilla-3.5.11-drbl1 mkswap-uuid-0.1.1-1drbl partclone-0.2.66.drbl1 drbl-chntpw-20110511-1drbl mkpxeinitrd-net-2.0.10-drbl1 ipxe-20130424-drbl1 freedos-1.0-19drbl partimage-0.6.8-2.2 ntfsprogs-1:2012.1.15AR.1-1ubuntu1.2 gzip-1.4-1ubuntu2 bzip2-1.0.6-1 lzop-1.03-3 pigz-2.1.6-1 pbzip2-1.1.6-1 udpcast-20120424-drbl2 syslinux-2:5.10+drbl-1
    Client kernel version: 3.5.0-23-generic
    Client kernel arch: x86_64
    NICs with private IP address in server: eth0 eth0:0
    Private IP address in server: 192.168.1.1 192.168.2.1
    Total client no: 25
    Client IP address: 192.168.2.25 192.168.2.26 192.168.2.27 192.168.2.28 192.168.2.29 192.168.2.30 192.168.2.31 192.168.2.32 192.168.2.33 192.168.2.34 192.168.2.35 192.168.2.36 192.168.2.37 192.168.2.38 192.168.2.39 192.168.2.40 192.168.2.41 192.168.2.42 192.168.2.43 192.168.2.44 192.168.2.45 192.168.2.46 192.168.2.47 192.168.2.48 192.168.2.49
    ===
    -------CUT END HERE----------------------------------------------

    Any help would be appreciated as i have seen a fair share of users with the keyboard problems.

    Thanks,
    Michel Laporte

     
    • Ricardo

      Ricardo - 2013-09-03

      Exactly the same problem! Steven, what version of ubuntu are you using? Desktop or Server? What is the ubuntu deb address used in the /apt/sources.list ? what is the deb address used to drbl ?? maybe we are using differents sources.. I would like to try the same of your test environment. Also, the ubuntu version is the ones downloaded from the Ubuntu download page... Thanks

       
  • Steven Shiau

    Steven Shiau - 2013-09-03

    @Michale,
    Thanks for the report. I have checked your videos. Is the issue reproducible on all different types of clients? Or on some specific type of clients?
    BTW, have you tried this mode:
    http://clonezilla.org/clonezilla-SE/use_clonezilla_live_in_drbl.php
    It might help.

    Steven.

     
    • Michel

      Michel - 2013-09-03

      Hi Steven,

      Its the same for every client yes.

      Let me quickly re run the config and select clonezilla live as the OS.

      One second..

       
  • Steven Shiau

    Steven Shiau - 2013-09-03

    @Ricardo,
    I have Ubuntu 12.04 x86 desktop here, and a lot of virtual machines with Ubuntu 12.10/13.04, x86/x86-64 desktop...
    The deb source for my drbl repository:
    deb http://free.nchc.org.tw/drbl-core drbl stable
    My Ubuntu environment has been updated to the latest one every time I did some tests.

    Steven.

     
    • Ricardo

      Ricardo - 2013-09-03

      thanks, looks different.. will try with this deb source.. also installing a opensuse to see if the problem also happens there..

       
  • Michel

    Michel - 2013-09-03

    Hi steve,

    Changing it to Clonezilla as main OS gave me two different errors.

    For the 5410, its now stuck at the DHCP screen. http://imgur.com/QD6qCVc

    It gets an IP address but thats as far as it goes.

    As for the SSD 6430 Dell laptops, the arrow keys put me in and out of Ubuntu. Weird to explain so i've uploaded it here: http://www.youtube.com/watch?v=I1tUAt2-lo4&feature=youtu.be

    I think it's a keyboard error.
    But for the stuck on DHCP screen menu, this baffles me. It sometimes works and sometimes doesn't,

    Thanks ,
    Michel

     
  • Steven Shiau

    Steven Shiau - 2013-09-03

    Michael,
    As for your first error, I think it's tftpd issue. You can try to restart tftpd-hpa service, or reboot your server to make sure the stalled tftpd service has gone. (I have encountered similar issue a few days ago)
    As for the 2nd issue, that's really weird... I agree it's about keyboard error.

    Steven.

     
  • Michel

    Michel - 2013-09-03

    Hi Steven,

    I restarted the tftpd-hpa service and it didn't work. Then rebooted the machine and still didn't work :(

    Still stuck on the DHCP screen.

    And for the keyboard error, what steps can i do to try and fix the keyboard error? As in is there a file i can edit and try different options to see what i can do to fix it?

    Thanks

     
  • Steven Shiau

    Steven Shiau - 2013-09-03

    Weird... Did you find any clue in server's system logs (/var/log/messages, /var/log/daemon.log or /var/log/syslog) about tftpd?
    As for the keyboard issue, not sure if it's keymap issue. However, when running "drblpush -i", the keymap settings on the server should be copied to clients...
    Normally on server we run
    dpkg-reconfigure keyboard-configuration
    setupcon
    to configure that. The configure file should be in /etc/default/keyboard. Therefore if it's about keymap, you can edit /tftpboot/nodes/$IP/etc/default/keyboard on the server. It will be loaded on client.

    Steven.

     
  • Michel

    Michel - 2013-09-03

    Keyboard map is WORKING!!!!

    Steven you are a legend!!

    BUT....the loading of some DHCP clients is still edgy.

    What should i be looking for in the log?

     
    • Ricardo

      Ricardo - 2013-09-03

      Hi Michel, which option did you choose on dpkg-reconfigure keyboard-configuration ?
      after that, did you executed drblpush -i again?? can you confirm your steps?
      tried to run setupcon and got this message:
      "We are not on the console, the console is left unconfigured"

      Stupid question... I can select the options by typing TAB (to go through the options) and use SPACE to select and go to the another option.. is this the right way now??? Or still using the arrow keys and ENTER??

      this is the content of the /tftpboot/nodes/$IP/etc/default/keyboard file:

      XKBMODEL="pc105"
      XKBLAYOUT="br"
      XKBVARIANT=""
      XKBOPTIONS=""

      Thank you!

       

      Last edit: Ricardo 2013-09-03
  • Michel

    Michel - 2013-09-03

    Okay,

    I monitored the syslog file (As there wasnt a Daemon.log) and attached the 5410 laptop over.

    Tail -f the file and as i connected the laptop, the error was:

    "TFTP: Client does not accept options."

    Any idea?

     
  • Steven Shiau

    Steven Shiau - 2013-09-03

    "TFTP: Client does not accept options." -> This is fine. Nothing to do with the issue you have now.
    You can try to increase the verbosity in the log file by editing /etc/default/tftpd-hpa on the server, change
    TFTP_OPTIONS="--secure"
    as
    TFTP_OPTIONS="--secure -v -v -v"
    then restart the tftpd-hpa service. Then monitor the log files again.
    BTW, do you have 2nd DHCP service in the same LAN? If so, that would cause similar issue. Also make sure your firewall or tcpwrapper settings do not block the tftpd service.

    Steven.

     
  • Michel

    Michel - 2013-09-03

    Hi Steven,

    Nope no other DHCP service on the same lan.

    Now i'm getting the error :

    RRQ from 192.168.2.61 filename pxelinux.0

     
  • Michel

    Michel - 2013-09-03

    Not got TCPwrapper or Firewall as it works with the other laptop (With the SSD)

     
  • Steven Shiau

    Steven Shiau - 2013-09-03

    "RRQ from 192.168.2.61 filename pxelinux.0" -> This is normal message.
    I would suggest you first uninstall drbl by running "drblsrv -u" to clean all the files. Then run "drblsrv -i" and "drblpush -i" again.

    Steven.

     
  • Michel

    Michel - 2013-09-03

    Let me give that a go! :)

     
  • Michel

    Michel - 2013-09-03

    Hi Steven,

    Uninstalled DRBL, then re installed it and re ran drblpush -i and drblsrv -i.

    Guess what..?

    Same problem. The client just gets stuck at the allocated IP address! :(

     
    • Ricardo

      Ricardo - 2013-09-03

      Happened same with me earlier Michel.. solved installing ubuntu desktop version 13.04... now.. installing on the virtual environment...lets see..

       
  • Steven Shiau

    Steven Shiau - 2013-09-04

    Hi Miahel,
    That does not make any sense... Very weird...
    Do you have another machine to test? If this issue is reproducible on different machine, then this is really a big issue...

    Hi Ricardo,
    Please keep me posted. Thanks.

    Steven.

     
  • Michel

    Michel - 2013-09-04

    Hi Steven,

    I've used it on 2 dells.

    Will try a HP desktop with 13.04 Desktop this afternoon and will report back :)

    Thanks

     
  • Ricardo

    Ricardo - 2013-09-04

    Hi Michel/Steven, which option did you choose on dpkg-reconfigure keyboard-configuration ?
    after that, did you executed drblpush -i again?? can you confirm your steps?
    tried to run setupcon and got this message:
    "We are not on the console, the console is left unconfigured"

    Stupid question... I can select the options by typing TAB (to go through the options) and use SPACE to select and go to the another option.. is this the right way now??? Or still using the arrow keys and ENTER??
    this is the content of the /tftpboot/nodes/$IP/etc/default/keyboard file:

    XKBMODEL="pc105"
    XKBLAYOUT="br"
    XKBVARIANT=""
    XKBOPTIONS=""

    Thank you!

     
    • Michel

      Michel - 2013-09-04

      Hi Steve,

      Did a 13.04 install today and the keyboard mapping worked without having to re do the configuration.

      @13.04 also fixed the issue with the tftpd error when trying to load certain laptops!.

      So all has been fixed now.

      @Ricardo.

      @12.04 the keyboard config fixed it for me. If you want more help, give me your email address i'll tell you what steps i did and we can work this out together if you want :).

      As a recommendation, re run drblpush -i and on DRBL mode select option 1 (SSI). See how that goes.

      Thanks Steven for your amazing help! You are a star!!

      Michel

       
  • Ricardo

    Ricardo - 2013-09-04

    have a fresh 13.04 installation and dhcp problem was gone, but keyboard still with problems... @Michel , your arrows keys are working now? My mail address is rictaka@terra.com.br, are you using it in a virtual machine (mine is ESX 4.0 server)...Thanks

     
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