#72 ctray crashed, when updating ClamAV signatures

[Erkan Yilmaz]

clam mail system tray: file version: 1.0.0.320, product version 1.0.0.0 (installer was: ClamMail-1.4.4-WinNT.exe)

CONTENT:
- Summary
- Observed Result
- Description
- Steps I used to reproduce the issue
- My Basic System Information

Summary: clam mail system tray crashed, when updating ClamAV signatures

Observed Result:
I have so far not had such a crash with ctray, so I assume:
that the running scan with clamwin in the background could cause this - perhaps also one of the exes where gflags is activated (see step1) plays a role ? Or I have too less memory ?

After scanning is finished (but this may take a while - I guess you know clamscan is quite slow), I will try to provoke the crash again

I report this just in case - I think with the dump you can easily tell, what is the reason for the crash.

Description:
1. I am scanning with clamwin 0.90.2.1 my hard disk
(gflags activated for clamwin executables: clamwin.exe, clamscan.exe, clamtray.exe), see "03_gflags_activated_for_clamwin_files_edit.jpg"
2. after some time of scanning I click on update signatures in clam mail system tray (ctray):
see "00_update_signatures.jpg"
3. then clammail system tray (ctray) crashed
4. at the same time when the WER popup appeared I also get a dialog, that my ClamAV signatures are up to date, see "01_crash.jpg"
5. the dump output is in: "debug_info_crash1.txt"
also dump available

Steps I used to reproduce the issue (while still clamwin is scanning in background):
6. start again ctray
7. update signatures in ctray
result: NO Crash

8. repeat again step6+7 four times with same result: NO crash
9. the next try of step 6+7 resulted in a crash: see "02_crash_again.jpg"
dump info and dump in: "debug_info_crash2.txt"

10. I also tried the other menus from ctray (settings, status), but did not experience crashes

My Basic System Information:

OS Name
Microsoft® Windows® Server™ Code Name "Longhorn" Datacenter
6.0.6001 Service Pack 1, v.126 Build 6001
AMD Athlon Xp 1800+, 1,25 GB RAM

My time zone: GMT+1 (GREENWICH MEAN TIME)

Other information:
On request, I can provide more info (e.g. a msinfo32 file, if possible activating logs and such)

[Erkan Yilmaz]

[Erkan Yilmaz]

[Erkan Yilmaz]

Logged In: YES
user_id=1790284
Originator: YES

File Added: 01_crash.jpg

[Erkan Yilmaz]

[Erkan Yilmaz]

Logged In: YES
user_id=1790284
Originator: YES

File Added: 02_crash_again.jpg

[Erkan Yilmaz]

[Erkan Yilmaz]

Logged In: YES
user_id=1790284
Originator: YES

File Added: 03_gflags_activated_for_clamwin_files_edit.jpg

[Erkan Yilmaz]

[Erkan Yilmaz]

Logged In: YES
user_id=1790284
Originator: YES

File Added: debug_infos_callstack_dump_info.zip

[Erkan Yilmaz]

unfortunately I can not upload large files so I reopened the dumps and saved them with less info - I hope you still have enough info for checking the bug

[Erkan Yilmaz]

Logged In: YES
user_id=1790284
Originator: YES

File Added: dumps_mini__unfortunately_I_can_not_upload_larger_files_on_request_I_can_make_them_available_on_my_server.zip

[Erkan Yilmaz]

Logged In: YES
user_id=1790284
Originator: YES

unfortunately each dump is more than 60 MB
and I am not allowed to upload them
therefore I re-saved them with less info

if you need the original dumps, please inform me, I can put them online on my server