BeeBEEP (Free Office Messenger) / Tickets / #216 chat history not being saved

Marco Mastroddi - 2016-09-21

Did you have updated with a new version? If it is true you have to mantain the same folder or delete the file beebeep.ini.
Check the log or send it to me by email (I will see if there are saving problems).
Thank you for the ticket!

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- Anonymous - 2021-04-24
  
  Same... prb... history not being saved... longer... and erased automatically in version 5.8.4.
  
  Last edit: Marco Mastroddi 2021-05-01
  
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  - Marco Mastroddi - 2021-05-01
    
    This happens when "energy goes down" and BeeBEEP is writing the backup file.
    So the backup file is newer than dat file and it is automatically taken...
    Close BeeBEEP before shutdown the ensure a valid save.
    
    In the beta 5.8.5, I fixed it... but I cannot know when energy goes down, so you can lost at least 1 minute of messages.
    
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Anonymous - 2016-09-21

thank you.. which is the log file?

thank you.. which is the log file?

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Anonymous - 2016-09-21

i deleted and recreated a new ini file and history is saved on exit now. so all good.

i deleted and recreated a new ini file and history is saved on exit now. so all good.

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Marco Mastroddi - 2016-09-21

OK! GREAT!
PS: you can see the log in VIEW menu and then show BeeBEEP log...

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Anonymous - 2018-04-19

Hi..i just want to know how to recover deleted chats?? i am using v3.0.9-qt5.

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Marco Mastroddi - 2018-04-20

There is not an option to recover, but you can backup the beebeep.dat file so you can recover the chats.

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Anonymous - 2019-07-02

here not saved the history what should i do

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Marco Mastroddi - 2019-07-02

You must che the log in "Main" menu - "Show BeeBEEP log"
Probably you have not "Save messages" option enabled or you don't have write privileges to data folder....
You have to check also the activity page (see attachment).
I other case, you have to tell me your OS, BeeBEEP version and if it is possibile send to me the log by e-mail...

Please read:
https://www.beebeep.net/help#support

Last edit: Marco Mastroddi 2019-07-02

beebeep_cannot_save_data.png

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Anonymous - 2019-08-20

Suspended computer was disconnected from the power supply. After that all chats were lost. The beebeep.dat file was recreated (size drops from above 200KB to 3KB) and now contains only the chat after the power loss.
BeeBEEP 5.6.2, Windows 10, 1903, x64, Language:Polish

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Marco Mastroddi - 2019-08-20

It is very strange...
BeeBEEP save chats on closing or disconnection... so if the computer loss energy before saving, the chat can not be saved....
but... BeeBEEP never "recreate" dat file so also "the yesterday chats" must be present...

I'm thinking about....

Maybe the "data folder" changed (user profile problem) after suspend/power loss.
Please search all beebeep.dat files in your computer...

If it is not the case... I have to understand what's happened...
Thank you for your feedback...

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Anonymous - 2019-08-21

It seems to me that this is not a problem with user profile.
I have BeeBeep.zip unpacked to C:\beebeep folder - not installed from installer. The beebeep.dat file is in the same folder as beebeep (C:\beebeep). I have no other beebeep.dat files except one copy of whole beebeep folder created about two months ago (the dat file in this copy is also modified about two months ago).

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Marco Mastroddi - 2019-08-22

Thank you very much for the feedback.
Ok... I will try to reproduce the bug with my laptop: suspend and then I remove the plug (without battery)...
I'm sure that when PC is about to suspend BeeBEEP saves chats...
Can you make also a test with the new 5.6.4 version or the 5.6.5 (development beta)?
https://www.beebeep.net/help?#dev-version (read the instructions)

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Anonymous - 2019-10-24

beebeep not saving chat from some days

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Marco Mastroddi - 2019-10-24

Check BeeBEEP log to see why it happens...
I need more info to help you....

Last edit: Marco Mastroddi 2019-10-24

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Anonymous - 2019-12-06

Log states Chat messages will be saved in path: C:\Users\Jackson\AppData\Roaming\MarcoMastroddiSW\BeeBEEP\beebeep.dat

Looking into the location, there is no beebeep.dat.
Where else is the software designed to save chat messages?

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Marco Mastroddi - 2019-12-06

You can easily found the folder on menu "Main" - "Open your data folder...".

If you disconnect BeeBEEP chat messages are saved. You can see this line on log...
2019-12-06 10:50:43 Saving chat messages in /home/mastroddi/.local/share/MarcoMastroddiSW/BeeBEEP/beebeep.dat
(This path is in UNIX-like systems)

The option "Settings" - "Chat" - "Save messages" - "Enable message saving" must be checked.

Last edit: Marco Mastroddi 2019-12-06

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chat history not being saved

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#216 chat history not being saved

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