Re: [Assp-user] whitelisting in cpanel without smtp login?

[matt l. <ma...@fl...>]

Hi
Is there anyone who knows if this is possible to whitelist from cpanel without access to end users email? 

if not what is the beast way to get support? I have registered licenses. 
 
Best, 

On May 8, 2012, at 11:52 AM, matt lampiasi wrote:

> Hi
> 
> many of my customers use their ISP for outgoing email, so the assp email commands won't work unless in webmail. the problem is i often have developers or IT people whitelisting for the clients who need a way to do it without having top login to one of the client's email addresses.  
> 
> I am trying to get some directions together so that people can whitelist from the cpanel interface. it seems the "R" icon to release/whitelist the message needs to use the smtp login as well. 
> 
> my question is: does clicking "I" whitelist the message?
> (from cpanel docs:)
> 
> "4 You can see a list of blocked email also in your cPanel (exactly in this area) reading the LOGS in the ASSP Deluxe frontend . You can read the blocked email (using the "S" icon) and ask to retrieve it (using the "I" icon)."
> 
> 
> Thanks!
> 
> Matt
> 
> 
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