Troubleshooting

Troubleshooting

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Whisper AI / Transcription

"Local Whisper not installed" banner appears

• Click Set Up Now — the app will install Python and Whisper automatically
• Or go to Settings → Audio & AI → Set Up Now

"Whisper model not downloaded"

• Python is installed but the speech model is missing
• Click Download Model — downloads ~244 MB, one time only

"Visual C++ Runtime missing"

• The C++ runtime required by Whisper is not installed
• Click Download VC++ in the banner, or reinstall AnchorCast (it installs VC++ automatically)

Transcription starts but no verses are detected

• Check your microphone is picking up audio (look at the audio level indicator)
• Make sure you are in Auto mode (not Manual) in the Schedule toolbar
• Try speaking a clear Bible reference: "Turn with me to John chapter 3 verse 16"
• Check Settings → Audio & AI that the correct microphone is selected

Whisper transcription has wrong words

• Go to Settings → Audio & AI → Adaptive Intelligence and add corrections
• Make sure you are using the small.en model (not tiny.en) for better accuracy
• For proper names, add them to Custom Vocabulary

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Projection

Projection window opens on the wrong screen

• Drag it manually to the correct display, then press F11

Screen is black / nothing showing

• Check the ON AIR button is active (red, top-right)
• Make sure you have pressed Project Live on a content item
• Check the LOGO/BG toggles are not covering everything

Projection window won't go fullscreen

• Click inside the window to give it focus first, then press F11

Timer won't start

• The projection window must be open — press Ctrl+P first

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Remote Control

Can't access the remote from phone

• Both devices must be on the same Wi-Fi network
• Check the URL shown in AnchorCast under the Remote toolbar button
• Check Windows Firewall is not blocking the port (usually 5000 or 8080)

Remote connects but buttons don't work

• Your PIN role may not have permission — try the Admin PIN

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Songs

Song slides appear with wrong line breaks

• Edit the song in the Song Manager and manually adjust the slide splits
• Use a blank line to force a slide break

Genius search returns no results

• Check your Genius API key in Settings → Integrations
• Try a different search term (song title only, without artist)

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Performance

App feels slow or laggy

• Close other applications to free up RAM (Whisper AI needs ~2GB)
• Use the tiny.en or base.en Whisper model instead of small.en
• Switch to Online (Deepgram) mode for faster transcription

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Getting More Help

• GitHub Issues: https://github.com/gbkeku/anchorcastapp/issues
• Email: support@anchorcastapp.com