https://sourceforge.net/p/anchorcastapp/wiki/Troubleshooting/Recent changes to TroubleshootingenThu, 14 May 2026 05:30:57 -0000https://sourceforge.net/p/anchorcastapp/wiki/Troubleshooting/<div class="markdown_content"><h1 id="h-troubleshooting">Troubleshooting</h1> <hr/> <h2 id="h-whisper-ai-transcription">Whisper AI / Transcription</h2> <p><strong>"Local Whisper not installed" banner appears</strong></p> <ul> <li>Click <strong>Set Up Now</strong> — the app will install Python and Whisper automatically</li> <li>Or go to <strong>Settings → Audio &amp; AI → Set Up Now</strong></li> </ul> <p><strong>"Whisper model not downloaded"</strong></p> <ul> <li>Python is installed but the speech model is missing</li> <li>Click <strong>Download Model</strong> — downloads ~244 MB, one time only</li> </ul> <p><strong>"Visual C++ Runtime missing"</strong></p> <ul> <li>The C++ runtime required by Whisper is not installed</li> <li>Click <strong>Download VC++</strong> in the banner, or reinstall AnchorCast (it installs VC++ automatically)</li> </ul> <p><strong>Transcription starts but no verses are detected</strong></p> <ul> <li>Check your microphone is picking up audio (look at the audio level indicator)</li> <li>Make sure you are in <strong>Auto</strong> mode (not Manual) in the Schedule toolbar</li> <li>Try speaking a clear Bible reference: <em>"Turn with me to John chapter 3 verse 16"</em></li> <li>Check <strong>Settings → Audio &amp; AI</strong> that the correct microphone is selected</li> </ul> <p><strong>Whisper transcription has wrong words</strong></p> <ul> <li>Go to <strong>Settings → Audio &amp; AI → Adaptive Intelligence</strong> and add corrections</li> <li>Make sure you are using the <code>small.en</code> model (not <code>tiny.en</code>) for better accuracy</li> <li>For proper names, add them to Custom Vocabulary</li> </ul> <hr/> <h2 id="h-projection">Projection</h2> <p><strong>Projection window opens on the wrong screen</strong></p> <ul> <li>Drag it manually to the correct display, then press F11</li> </ul> <p><strong>Screen is black / nothing showing</strong></p> <ul> <li>Check the <strong>ON AIR</strong> button is active (red, top-right)</li> <li>Make sure you have pressed <strong>Project Live</strong> on a content item</li> <li>Check the LOGO/BG toggles are not covering everything</li> </ul> <p><strong>Projection window won't go fullscreen</strong></p> <ul> <li>Click inside the window to give it focus first, then press F11</li> </ul> <p><strong>Timer won't start</strong></p> <ul> <li>The projection window must be open — press <code>Ctrl+P</code> first</li> </ul> <hr/> <h2 id="h-remote-control">Remote Control</h2> <p><strong>Can't access the remote from phone</strong></p> <ul> <li>Both devices must be on the same Wi-Fi network</li> <li>Check the URL shown in AnchorCast under the Remote toolbar button</li> <li>Check Windows Firewall is not blocking the port (usually 5000 or 8080)</li> </ul> <p><strong>Remote connects but buttons don't work</strong></p> <ul> <li>Your PIN role may not have permission — try the Admin PIN</li> </ul> <hr/> <h2 id="h-songs">Songs</h2> <p><strong>Song slides appear with wrong line breaks</strong></p> <ul> <li>Edit the song in the Song Manager and manually adjust the slide splits</li> <li>Use a blank line to force a slide break</li> </ul> <p><strong>Genius search returns no results</strong></p> <ul> <li>Check your Genius API key in <strong>Settings → Integrations</strong></li> <li>Try a different search term (song title only, without artist)</li> </ul> <hr/> <h2 id="h-performance">Performance</h2> <p><strong>App feels slow or laggy</strong></p> <ul> <li>Close other applications to free up RAM (Whisper AI needs ~2GB)</li> <li>Use the <code>tiny.en</code> or <code>base.en</code> Whisper model instead of <code>small.en</code></li> <li>Switch to Online (Deepgram) mode for faster transcription</li> </ul> <hr/> <h2 id="h-getting-more-help">Getting More Help</h2> <ul> <li><strong>GitHub Issues:</strong> <a href="https://github.com/gbkeku/anchorcastapp/issues" rel="nofollow">https://github.com/gbkeku/anchorcastapp/issues</a></li> <li><strong>Email:</strong> support@anchorcastapp.com</li> </ul></div>Achorcast TeamThu, 14 May 2026 05:30:57 -0000https://sourceforge.nete33fbab726d189baba735969f9d7b73c6487eace