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VICIdial call center optimization tools, scripts, and monitoring utilities for system administrators and call center managers. Includes performance tuning guides, AMD (Answering Machine Detection) analysis tools, compliance automation scripts, and real-time monitoring dashboards for VICIdial-based contact centers running on Asterisk PBX. Key features: - Server performance monitoring and alerting - AMD accuracy tuning and analysis - Campaign optimization scripts - Compliance and DNC...

Accent (Advanced Component Control Enhancing Network Technologies) is a comprehensive tool suite that interfaces a variety of communications systems and allows these systems to be controlled through goals (high-level user aims) and policies (lower-level system rules). Accent has been applied to the domains of: o Call Control: for telecommunications, particularly call control in Internet telephony o Home Care: for home automation and telecare, particularly for domestic appliances...

This is a SIPURA/LinkSys/Cisco brand ATA (analog telephone adapter) to NCIDD (network caller-ID daemon) gateway. sipura2ncid uses the ATA's debug message output to a syslog server. No need for packet snooping or network rearrangement.

An Open Source (predictive) Dialer. OSDial is a full featured GPL dialer which does Manual, Power and Predictive dialing out of the box. Its easily installed through one of our .iso images. Install manual available at http://store.osdial.com/ Full details available at web site (http://osdial.com).

GoAutoDial is an all-in-one open source Vicidial administrator utility that enables you to manage your Vicidial - CentOS based server. Package includes Vicidial web admin, GoAutoDial admin, NEW AgentUI. For more info, please visit www.goautodial.com.