Search Results for "stack"

ICTCore is the communications framework the rest of our open source stack is built on. It sits above FreeSWITCH and gives web developers a REST API for voice calls, fax, SMS and email instead of a dialplan to learn. The idea is that a communications workflow should be something you write in your own application. You describe what should happen, and ICTCore deals with the switch, the media and the state machine underneath.

An open source CRM built on SuiteCRM and wired into our contact centre stack, so the customer record and the phone call are not sitting in two separate systems. The CRM side is what you would expect: accounts, contacts, leads, opportunities, cases and campaigns, with the reporting and workflow SuiteCRM already gives you. What we added is the telephony integration. Calls can be placed from a record, an inbound call can bring the matching record up, and campaign activity flows back into the CRM instead of living in a separate dialer report. ...

FreePBX is the most widely deployed Asterisk based PBX application with over 3 million direct and indirect downloads. It transforms your LAMPA stack into a powerful PBX. See http://www.freepbx.org for Forums, Docs, Bug Tracker, Project Site and more.