Search Results for "itil"

...This allows simple Helpdesk, Support and Planning functions and provides the basis for quality assurance and certification. i-doit allows services to be documented as a logical grouping of objects placed in relation to each other. This provides the basis for (ITIL) processes such as Change and Problem Management, helps to control and manage the SLA (Service Level Agreement) or the communication with users. Its interfaces to other ITSM applications (like Nagios, Request Tracker etc.) allow the entering of data only once in the ITSM environment. i-doit maintains one holistic view of the operational situation.

Tarantoga is an open source lightweight event management system for events from monitoring and more, with similar functionality to IBM Tivoli TEC, Master Cell, or BMC BEM. It supports your ITIL/ITSM event management process. It relies on MongoDB to store the events and Perl as rule programming language. GUI and backend are seperate tools that communicate only via the MongoDB. Tarantoga understands EIF, so you can send events with "postemsg", "msend -e", and the tarantoga tool tsend. Via EIF, you can also connect other element managers, or TSM or .... ...

Osmius: The Open Source Monitoring Tool is C++ and Java. Monitor "everything" connected to a network with incredible performance. Create and integrate Business Services, SLAs and ITIL processes such as availability management and capacity planning.

Set of flexible tools for Unix sysadmins that allow them to store and retrieve useful details about their hosts. These tools can easily be embedded in automation, maintain documentation and provide reports and acts as an ITIL CMDB.

Rothmann IT Service DeskTop is a project to create a technological solution for Incident- and Configuration Management. It is based and implemented on the international 'best-practice' standard ITIL®. It is an Add-On to the popular Double Choco Latte.

OneCMDB is an open source CMDB, Configuration Management Database. It keeps track of assets, documents, etc. and relations. The CMDB Model can be changed on the fly and networks can be auto-discovered. Integrated with NAGIOS. ITIL compliant.

The SDM (Service Desk Manager) is a Service Desk system that uses the concept of Free Software using the best beddings of ITIL. It can be used on any institutions with the purpose of being a tool of administration and management of incidents.

iNode is a framework to support IT Management methods like ITIL. It features an enterprise class Configuration Management database that is highly configurable without requiring code changes. It can easily be interfaced with other webtools.