ictagent
A WebRTC-Enabled Chrome Extension for Seamless Call Center
...An Embedded Web Phone.
It is Operating System Independent, we just need a browser.
Click 2 Call.
Agent can access contents, contacts and communications from a single application(browser).
It will make agent performance much better.
It can harvest contacts from random pages / websites/ web applications.
CRM Integration.
Inbound and Outbound Calls.