Search Results for "spring based crm"

An open source CRM built on SuiteCRM and wired into our contact centre stack, so the customer record and the phone call are not sitting in two separate systems. The CRM side is what you would expect: accounts, contacts, leads, opportunities, cases and campaigns, with the reporting and workflow SuiteCRM already gives you. What we added is the telephony integration. Calls can be placed from a record, an inbound call can bring the matching record up, and campaign activity flows back into...

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Asterisk based callcenter system. Administration interface to manage queues, agents, accounts, skills - track calls, create statistics. Realtime queue monitor. Agent web interface with build in IAX softphone.