Search Results for "customer support"

EGroupware is a web-based groupware solution for enterprise collaboration and productivity. It combines project management, email, calendaring, CRM, and file sharing in one open-source platform. EGroupware is designed for medium to large organizations looking for a self-hosted alternative to Microsoft 365 or Google Workspace.

...Whether deployed on-premise, as a SaaS solution, or in a private cloud, it ensures total data sovereignty and GDPR compliance. By delivering actionable insights across sales, marketing, and support, SuiteCRM empowers teams to turn data into growth and customer loyalty.

Rukovoditel is a free web-based open-source project management application. A far cry from traditional applications, Rukovoditel gives users a broader and extensive approach to project management. Its customization options allow users to create additional entities, modify and specify the relationship between them, and generate the necessary reports. The platform enables users to craft their own application that is specifically tailored for their activity (CRM, ERP, HRM, WMS,...

Installation instructions can be found here: https://groupoffice.readthedocs.io/en/latest/install/install.html Group Office is an open source groupware application. It makes your daily office tasks easier. Share projects, calendars, files and e-mail online. It is a complete solution for all your online office needs. From a customer phone call to a project and finally an invoice. The support system helps to keep your customers happy. Group Office is fast, secure and has privacy by design. You can stay in full control of your data by self hosting your cloud and e-mail. Our document editing solution keeps all data on the secured server instead of synchronising it to all user devices. ...

qdPM is a free web-based project management tool suitable for a small team working on multiple projects. It is fully configurable. You can easy manage Projects, Tasks and People. Customers interact using a Ticket System that is integrated into Tasks. Compatible with php 7.2+ and php 8.0+

itracker is a true open source issue tracking system. itracker is built using Java enterprise technology. itracker is a professional, easy to use, open, easy to integrate, fast, modular, customizable and scalable solution for all kinds of projects.

MyShiftbook is a Software that helps you to conserve knowledge form your staff. It is like a Blog, but it organizes the entries in shifts. You are able to manage unlimited Books and grand rights to users to read, write or manage the books.

Free web-based bug tracking system written on PHP. Some of the main features are: fully custom templates, advanced filters, LDAP support, email notifications, subscriptions, reminders, flexible permissions management, graphical project metrics, etc.

DDesk is a ticket, task and issue management application. Profiled for desk-side support companies. Includes client UI, partner and internal UI. (Not in active development since 2006) Released under Apache License 2.0, user, reuse as you will.

Italian web based process reengineering support. Each employ survey his own real job and register activities and times spold in weekly and annual basis. Results are summarized per unit and whole organization, with totals and averages.

This is a customer ticketing system to manage multiple users and customers. Eventually it will be used to do time management manage other aspects of the the customer interaction. This is intended for use with companies providing computer support.

Powerful, full featured time tracking, billing and customer portal for service oriented businesses. Additional features track commissions, bill projects on spec and let you use Activity Based Costing. Now with support for credit card billing

Support Station is a ticket based customer support system. It is meant to be configurable enough to adapt to a variety of support needs and to co-exist easily with other systems such as subscriber based sites, online stores, etc.

SDK Desk is an Open Source helpdesk and bugtracker system written in Java. After support tickets have been resolved, they may be published as knowledge articles, and made searchable for registered users.

A database driven, easy to use bug and issue tracking system with support for multiple users, user groups and projects. Themes, i18n, watchlists, internal messaging between developers and fully customization make it round.

Open Nassau is an enterprise software platform to enable to quickly develop collaborative enterprise-scale applications to support a number of business processes, like customer relationship management (CRM), product lifecycle management (PLM), enterprise

TeamShui is a web based interface with the following features: - email client - instant messenger - project management - support ticket system - stock balance system - sales management - customer relation management - advanced analyzers and statistics - calendar/schedule system - file sharing - whatever else is requested ;) This project is currently still in the planning phase. Comments and ideas are very welcome, please post them in the forum.