Search Results for "itsm"

...This provides the basis for (ITIL) processes such as Change and Problem Management, helps to control and manage the SLA (Service Level Agreement) or the communication with users. Its interfaces to other ITSM applications (like Nagios, Request Tracker etc.) allow the entering of data only once in the ITSM environment. i-doit maintains one holistic view of the operational situation.

The ServiceNow Data Mart Loader (a.k.a. ServiceNow DataPump) is a Java application which uses ServiceNow’s Direct Web Services (SOAP) API to extract meta-data and data from your Service-now ITSM instance. The application automatically creates and maintains tables in an Oracle or MySQL database. Please view the Wiki Quick Start Guide for instructions. NOTE: This project has been rehosted on github (see https://github.com/gflewis/sndml). The updated version has been tested with Geneva and Helsinki, but the GUI is no longer supported.

FreeITSM is a free, open-source IT Service Management (ITSM) platform with 18 integrated modules. Self-hostable. No per-user pricing. No premium tiers. A complete alternative to ServiceNow and Freshservice for small and mid-size IT teams. Modules: Tickets (email helpdesk with AI Reply Cleanup), Assets (vCenter + InTune sync), CMDB (with AI-generated impact analysis), Knowledge Base (Claude-powered semantic search), Change Management with CAB workflows, Calendar, Morning Checks, Reporting (click-to-drill-down dashboards), Software inventory, Forms (drag-and-drop builder with AI assist), Contracts with RFP Builder, Service Status, System Wiki, LMS (SCORM compliant), Process Mapper, Tasks (Kanban), Watchtower attention dashboard. ...