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Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.
DDesk is a ticket, task and issue management application. Profiled for desk-side support companies. Includes client UI, partner and internal UI. (Not in active development since 2006) Released under Apache License 2.0, user, reuse as you will.