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...So, about BugTracker.NET "Classic":
A web-based bug or issue tracker written using .NET 4.x Framework, ASP.NET, C#, and SQL Server (SQL Server Express too). Probably has all the features you need. Easy to setup. Power and flexibility when you need it. Learn more at http://ifdefined.com/bugtrackernet.html
Sinergia is web based framework for developing help desk solutions in C#, NET 3.5. Customization is supported at the data structure and business process levels with workflow foundation.