Search Results for "problem a"

...i-doit allows services to be documented as a logical grouping of objects placed in relation to each other. This provides the basis for (ITIL) processes such as Change and Problem Management, helps to control and manage the SLA (Service Level Agreement) or the communication with users. Its interfaces to other ITSM applications (like Nagios, Request Tracker etc.) allow the entering of data only once in the ITSM environment. i-doit maintains one holistic view of the operational situation.

Please watch the video till 18m:00s / screenshots below for easy installation steps. This video is taken from my other project, with many similarities and some naming differences. After installation, login to the Administrator Page with : Username : root Password : change_this and look at the team1 database and the sample_table in it, from all aspects. You can now create your own tables/forms. Also, login into the team1 user page ( from homepage ) with : Username : team1...

Engine built on drupal and php for service management Help Desk, Service Desk, Technical Support, Shared Services Centers.

This is a simple PHP/MySQL based asset management system which was written in response to a real business need. The business problem was that a system was required to track all items of equipment supplied to a customers site as well as any internal equipment which had been returned. This tracking also had to include a log history of where it had been and any work which had been done to it. Each item has a chronological log to track maintenance and so on as well as attachments, item locations and users backed from the DB. ...

Open Trouble Ticketing: a solution to the problem of managing request through the integration of: a powerful request management engine, a simple and intuitive container for FAQ, a sophisticated graphical report tool.