Search Results for "voice"

An open source CRM built on SuiteCRM and wired into our contact centre stack, so the customer record and the phone call are not sitting in two separate systems. The CRM side is what you would expect: accounts, contacts, leads, opportunities, cases and campaigns, with the reporting and workflow SuiteCRM already gives you. What we added is the telephony integration. Calls can be placed from a record, an inbound call can bring the matching record up, and campaign activity flows back into...

This repo is an implementation of a context-aware AI Agent for Sales using LLMs and can work across voice, email and texting (SMS, WhatsApp, WeChat, Weibo, Telegram, etc.). SalesGPT is context-aware, which means it can understand what stage of a sales conversation it is in and act accordingly. Moreover, SalesGPT has access to tools, such as your own pre-defined product knowledge base, significantly reducing hallucinations.

The Avaya DMCC Logger (DMCCLogger) is a server program that uses Avaya DMCC API to implement call recording for Avaya Aura Communication Manager. DMCCLogger supports Multiple Registration (MR) and Single Step Conference (SSC) recording methods. DMCCLogger receives RTP streams from Avaya Aura CM directly and converts the RTP data to WAV or MP3 file using conversion tool such as ffmpeg. Call details information is stored in MySQL database, a web based software called DMCCLoggerWeb is developed...

Enterprise telephony recording and retrieval system with web based user interface. The project currently supports recording voice from VoIP SIP, Cisco Skinny (aka SCCP), raw RTP and audio sound device and runs on multiple operating systems and database systems. It can record audio from most PBX and telephony systems such as BroadWorks, Metaswitch, Asterisk, FreeSwitch, OpenSIPS, Avaya, Nortel, Mitel, Siemens, Cisco Call Manager, Cosmocom, NEC, etc... It is amongst others being used in Call Centers and Contact Centers for Quality monitoring (QM) purposes.

The Avaya Asterisk Logger is a server module that triggers call recording on Asterisk for the Avaya system. The software uses Avaya TSAPI library, it makes Single Step Conference (SSC) call to an agent extension in Avaya side and bridge the voice path with Asterisk. After voice path bridged between Avaya and Asterisk, Asterisk is responsible for the call recording. Call details information is stored in MySQL database, web based software can be developed to search call records based on information such as calling number, called number, agent ID, etc. The software can also act as an auto-greeting server for call center agents, multiple greetings can be defined for an agent. ...

...Version 1.0.0.7000- January 24, 2015 -What's new: ---Added volume control to voice only. ---Show/hide button -Bugs Fixed: ---None

Mescribbler Community is a completed electronic medical record, EMR, optimized for handwriting and voice recognition on the Tablet PC. It is currently in use by hundreds of doctors worldwide. Features: billing, progress note, document management, Rx.

Argon Lite is an environment for simple convergent prepaid and postpaid billing of multiple products and services. It supports both real time and batch billing for products involving voice, messaging and data.