Ticket-IT is a tool for creation, management and accompaniment of tickets for companies who need a better integration and distribution of informantion about customer services, support, product development, callcenter, etc, among their departments.
eTicket is a PHP-based electronic support ticketsystem, that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal helpdesk solution for any website. New http://www.eticketsupport.com
nxRTS (net-xtreme Request TicketSystem) is a Trouble TicketSystem written in PHP in correspondence with a MySQL-Database. Simple setup, easy configuration, powerful ticket management and transparency for end-user are vertices of nxRTS.
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A web-based helpdesk ticketing system. It adopts a more effective ticket sorting/ranking method instead of the cumbersome "assign/completed". More: http://www.upoint.info/cgi
PerlTix flags in/outgoing mail which allows internal addresses (i.e. support@ includes: tech1@, tech2@) to be reached through a single point of entry (i.e. support@). The ticket-ID also allows the admin to cross-ref w/other sub-systems (eg. webserver)