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Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.
YOXEL SW: agile project management, full featured request/bug tracker and helpdesk, knowledge management, FAQ publishing, Q&A community guided search. Read about it in issue #7 of o3 magazine (http://o3magazine.com/pastissues/issue7/)!
Work Tracker is a work tracking system written in PHP. This project is a fork of the Sourceforge Issue-Tracker project. While Issue-Tracker focuses mostly on tracking issues, Work Tracker tracks general work tasks.