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...DMCCLogger supports Multiple Registration (MR) and Single Step Conference (SSC) recording methods. DMCCLogger receives RTP streams from Avaya Aura CM directly and converts the RTP data to WAV or MP3 file using conversion tool such as ffmpeg. Call details information is stored in MySQL database, a web based software called DMCCLoggerWeb is developed for searching of call records based on information such as calling number, called number, agent ID, etc. DMCCLogger is an ideal tool for contact centers and back-offices when call recording is necessary in the daily operation because it is reliable and the cost is very competitive.

This monitoring tool uses Avaya TSAPI library, it monitors incoming calls from Avaya VDN and display the abandon and short duration calls information for call center operation. It writes call information data to Splunk so you can analysis call center traffic pattern and details.

Using TSAPI library, the auto greeting server barge in an asterisk extension which then plays a greeting message for an agent. The integration work enables auto greeting function for a call center.

www.dims.com ERP for SMEs developed with dgp21 environment that provides a high speed connection, just using the 5% of the data traffic of a web based application. It covers the general needs of a SME: finance, accounting, manufacturing, stocks...