Search Results for "data file"

The AvayaECHI tool captures ECHI data from CMS, then imports the data to database and Splunk. The raw data file is moved to archive directory once the data is sent to database or Splunk. Since the tool uses ODBC, database such as MySQL and MSSQL are supported.

...DMCCLogger supports Multiple Registration (MR) and Single Step Conference (SSC) recording methods. DMCCLogger receives RTP streams from Avaya Aura CM directly and converts the RTP data to WAV or MP3 file using conversion tool such as ffmpeg. Call details information is stored in MySQL database, a web based software called DMCCLoggerWeb is developed for searching of call records based on information such as calling number, called number, agent ID, etc. DMCCLogger is an ideal tool for contact centers and back-offices when call recording is necessary in the daily operation because it is reliable and the cost is very competitive.

This monitoring tool uses Avaya TSAPI library, it monitors incoming calls from Avaya VDN and display the abandon and short duration calls information for call center operation. It writes call information data to Splunk so you can analysis call center traffic pattern and details.

The ScreenPop implements screen pop function for Avaya PBX. Only web application is supported and telephony data such as AGENTID, CLI, DNIS, UCID, SPLIT, CUSTDATA and UED can be passed to the web application.

MicroData is an open source, easy to use, all-in-one business software for small companies. It manages appointments, contacts, tasks, notes, projects, products, documents, offers, invoices, and much more. It is based on the famous Suneido Platform.