Search Results for "answer"

The ctiSVR is a CTI server for IVR system and front-end applications. The tool uses TSAPI library to monitor IVR and agent extensions, it hides the technical details of TSAPI and provide a simple REST, WebSocket and OCX interface for IVR system and front-end applications to perform CTI call control functions. The ctiSVR program supports passing of customized user data between different kind of CTI software when a customized DLL is developed.

The ivrSVR is a CTI server for IVR system and front-end applications. The tool uses TSAPI library to monitor IVR and agent extensions, it hides the technical details of TSAPI and provide a simple REST, WebSocket and OCX interface for IVR system and front-end applications to perform CTI call control functions. The ivrSVR program supports passing of customized user data between different kind of CTI software when a customized DLL is developed.

This is a vTiger module adding predictive dialing features using the popular asterisk PBX. The module calls the leads included in active campaigns tuning the number of concurrent calls according with the number of available agents, the answer ratio and other parameters (dial time, conversation time etc.) It is included also an optional module providing statistics on the contact center behaviour

...How many times have you created a spreadsheet to manage client questions? How many times have you struggled to decode a tangle of half-baked answers to find the real company answer? Q&A is designed to help capture and track client questions.