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...ServiceNow DataPump) is a Java application which uses ServiceNow’s Direct Web Services (SOAP) API to extract meta-data and data from your Service-now ITSM instance. The application automatically creates and maintains tables in an Oracle or MySQL database. Please view the Wiki Quick Start Guide for instructions. NOTE: This project has been rehosted on github (see https://github.com/gflewis/sndml). The updated version has been tested with Geneva and Helsinki, but the GUI is no longer supported.

OneCMDB is an open source CMDB, Configuration Management Database. It keeps track of assets, documents, etc. and relations. The CMDB Model can be changed on the fly and networks can be auto-discovered. Integrated with NAGIOS. ITIL compliant.

ossITSM is a full function ITSM(IT Service Management) system. References ITIL, etc. Includes 5 big parts: Service Strategy, Service Design, Service Transaction and Service Operation.Continue Service Management.Also CMDB and Monitoring System.