Your service operation isn’t one-size-fits all, so your IT service management solution shouldn’t be either
The Vivantio Platform allows you to focus on the IT service management tools that make sense for your organization’s unique service model: from incident, problem and change requests, to service requests, client knowledge and asset management
A C++ port (a redesign implementation actually) of the CLIPS expert system . This will be done along the lines of the Java port Jess, but full CLIPS backwards compatability will be maintained (even to the API level where possible).