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An open source CRM built on SuiteCRM and wired into our contact centre stack, so the customer record and the phone call are not sitting in two separate systems. The CRM side is what you would expect: accounts, contacts, leads, opportunities, cases and campaigns, with the reporting and workflow SuiteCRM already gives you. What we added is the telephony integration. Calls can be placed from a record, an inbound call can bring the matching record up, and campaign activity flows back into...

Write your chatbot logic once and connect it to one of the available messaging services, including Amazon Alexa, Facebook Messenger, Slack, Telegram or even your own Website. BotMan is framework agnostic, which means you can use it in your existing codebase, whatever framework you might use. Starting a new chatbot project? BotMan Studio is a Laravel 5.5 boiler project to get you started in no time! BotMan is all about having an expressive, yet powerful syntax that allows you to focus on the...