Open source CRM with built-in contact centre integration
...Calls can be placed from a record, an inbound call can bring the matching record up, and campaign activity flows back into the CRM instead of living in a separate dialer report.
AGPL-3.0 licensed. Suited to teams who want their customer data on their own servers and are willing to run a real CRM rather than a hosted one.
An Open Source (predictive) Dialer. OSDial is a full featured GPL dialer which does Manual, Power and Predictive dialing out of the box. Its easily installed through one of our .iso images. Install manual available at http://store.osdial.com/
Full details available at web site (http://osdial.com).
asterCRM is a call center software for asterisk based VoIP system, also it has some CRM functions. It provide useful features such as pop-up, predictive dialer, click to call, extension status .... astercrm could work with all asterisk based system.
GnuDialer is a complete predictive dialer for contact centers. Written in c++. It's a multi-process OOP. GnuDialer supports inbound, outbound, blended, preview, and auto campaigns. The agent can dispo, hangup, pause, conference and record calls.
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