Customer Support Tool (cstool) is a web based customer report management tool, based on PHP, using MySQL as the backend for data storage. It is more geared for use by not technically-inclined Customer Support and is easy to use and install.
Complete real-time log reporting solution that takes advantage of XML. Logs are translated to XML and cataloged, allowing a report to be run and viewed in real-time. Assembled in a modular format it is capable of advanced customization.