About Zoho:
We started in 1996 as a Networking Management company, and then from 2005 on, we started expanding our goal towards the SAAS-based products to offer customers the best online solutions—such as our leading CRM, project management software, customer support solutions, a robust office suite, a custom-application builder, secure web conferencing software, and more. Today Zoho offers about 45+ apps and is trusted by more than 50 million users worldwide.
Altogether, our applications serve as a complete operating system for any business and we consider our company the best example of this commitment: Zoho runs on Zoho.
Zoho’s stance on user privacy has never changed. We don’t advertise inside our products, not even the free ones. At Zoho, we treat user’s data just like we treat our own: responsibly. We practice what we preach: “We don’t own your data; you do.“
How do businesses run with the new normal of 2020 and how did Zoho adapt to this?
It is a tough time and many businesses have been forced to switch their day-to-day business activities to align with COVID-19 precautions. However, for us at Zoho, since we were already running our business with our apps, it was easier to adapt. Well before most national lockdowns, our company instituted work from home policy so our employees could continue work safely. Collaboration wasn’t a hurdle; we interacted and collaborated with each other easily using our video conferencing app Zoho Meeting, instant messaging software Zoho Cliq, and project management software Zoho Projects, along with several other Zoho tools.
Similarly, our sales people and support techs never missed any customer queries and calls. They’ve been able to continue our commitments to our customers using Zoho CRM and Zoho Desk.
What is the biggest challenge businesses face in collaborating these days?
Collaborating with employees, customers, clients, or vendors is essential for any business. There are plenty of tools available online, but choosing the right tool for your needs can be a big challenge. Today, with the various security risks and privacy breaches on video conferencing like Zoom-bombing, it is essential to make a wise choice to protect your business. Zoho Meeting handles security and privacy in a better way than any other web conferencing option out there, and the presenter has more control over the meeting with our advanced settings.
How is Zoho Meeting different from its competitors?
We give priority to users’ privacy and ease of use. Users can join a meeting or webinar directly from their browsers without needing to download an app or open an account. We have also broken the barriers of dependencies on OS, as Zoho Meeting conferences can even be held from Linux OS (which most of our competitors don’t support). Presenters can set participant privileges during the call, with options like unmuting their microphone or sharing their screen. The application is tightly integrated in the Zoho ecosystem so you don’t have to jump between apps to easily host an online meeting.
That sounds interesting. So how is the integration handled in Zoho Meeting?
Our goal is to make web conferencing easily accessible for all users wherever required. For a sales person, tracking and engaging a lead is crucial to converting them. They can do this efficiently without moving out of Zoho CRM. They can schedule meetings with leads or contacts in CRM, host a meeting directly from their CRM record, share the meeting recording, and follow up until they convert the customer. Similarly, a marketer can easily nurture their prospects with webinars or follow up the webinar attendees with email marketing using our integrations for Zoho CRM and Zoho Campaign. Any remote project will always need online meetings to help their team collaborate and make decisions faster. This can be achieved with our Zoho Projects and Zoho Sprints integrations. We’ve also made it easy for Zoho Mail, MS Outlook, and GMail users to schedule or host instant meetings from their inbox.
Do you provide apps or extensions to make the tool handy?
Yes, in addition to integrations with various apps, we also have desktop applications for Windows, Mac, and Linux. For mobile users, we have iOS and Android apps that let them schedule meetings and join webinars on the go. Users can also add Zoho Meeting extensions to their favorite browsers, like Mozilla Firefox or Google Chrome, to simplify their meetings and webinars.
All online conferencing solutions depend on the internet. How does Zoho Meeting work with internet bandwidth?
Because internet availability for web conferencing can sometimes be unreliable, we provide Conserve Bandwidth option, which helps meeting participants join even with lower internet bandwidth. This useful option dynamically conserves bandwidth and switches to dropping frames rather than dropping the call altogether. We also provide local dial-in numbers for more than 60 countries, which helps any participants without internet facility to join the conference from their phone line. So to be precise, even though Meeting is a web conferencing solution, the internet is not mandatory for participants to join a meeting.
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